[Hiring] Head of Creative Operations @inBeat Agency

Role Description

We're looking for a Head of Creative Ops to build and run the operational backbone of inBeat's entire delivery function. You'll be responsible for:

• Auditing, consolidating, and rebuilding inBeat's operational systems across 7 delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project Management.
• Building and leading a team of 2–3 Operations Managers embedded across those delivery functions.
• Designing and implementing scalable workflows, documentation, and tooling that grow with the team.
• Owning and standardizing inBeat's operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, G-Suite).
• Working closely with department leads to understand their operational pain points and translating them into systems that solve real problems.
• Building intake, handoff, QA, and escalation processes that keep 100+ team members aligned without requiring constant management overhead.
• Creating documentation and training resources that make new hires faster to onboard and easier to get up to speed.
• Identifying and eliminating operational bottlenecks across the delivery org before they become fires.

Qualifications

• Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum).
• Deep understanding of how creative delivery functions work - UGC, video, design, paid media, influencer - not just one or two of them.
• Track record of building systems and processes that teams actually use and love.
• High fluency across project management and ops tooling - Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalents.
• Systems thinker who can see the full operational picture and translate it into clear, well-documented processes.
• Strong communicator who can build trust and buy-in with department leads across different creative disciplines.
• Comfortable operating in high-growth, ambiguous environments - you can build structure without needing everything figured out first.

Requirements

• While not required, it's an added plus if you also have experience with backend finance ops, HR ops, or IT ops at an agency.
• Familiarity with AI-assisted operations tooling.
• Experience scaling an agency through the 100 to 200+ headcount range.
• Background in performance marketing, influencer marketing, or paid media operations.

Benefits

• Low bureaucracy. High ownership. You will not be waiting for permission to fix things.
• Fully remote (with the possibility to work from anywhere).
• Flexible hours.
• Unlimited Time Off & Sick Days.
• Five fast-growing companies under one portfolio.
• 200+ team members globally.
• Work directly with the COO & Chief Creative Officer.
• High-paced, entrepreneurial environment.
• Most systems are being rebuilt - this is a hands-on role where your work becomes the new standard.