[Hiring] Senior Business Process Manager @Smart IMS

Role Description

Senior Business Process Manager - Remote

Duration (Contract): 11/16/2026

Client Location: 100% Remote

Location Preference: Remote

Qualifications

• 8+ years of experience in business analysis, process management/improvement, product operations, platform management, or related disciplines.
• Strong experience with process and workflow discovery, process mapping, user journey mapping, and documentation in complex technology environments.
• Demonstrated ability to lead discovery sessions, analyze complex problems, and translate findings into actionable process or platform improvements.
• Strong analytical, problem-solving, and communication skills, with the ability to work independently and influence across Product, Technology, business teams, and external vendors.
• Experience supporting and managing a third-party AI or SaaS platform, including working with vendors on platform operations, issues, enhancements, releases, and continuous improvement.
• Strong data analysis skills, including SQL and/or Python, with the ability to translate data into actionable product and operational insights.
• Experience with AI/GenAI platforms or applications and an understanding of the operational considerations involved in managing AI-enabled products.
• Experience with user research, stakeholder interviews, journey analysis, and qualitative research, with the ability to translate findings into product or roadmap recommendations.
• Proficient in PowerPoint and Excel.

Requirements

• The hourly range for roles of this nature are $45.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

Company Description

• cyberThink is an Equal Opportunity Employer.