[Hiring] After Hours Rostering Officer @Outlook Australia

Role Description

As the After-Hours Rostering Officer, you will maintain service continuity from Friday afternoon to Monday morning by responding to urgent staff sickness, participant cancellations, and roster gaps. You will make essential roster changes, record actions in AlayaCare and the after-hours spreadsheet, check voicemail messages each morning, and complete the Monday morning handover.

This flexible, remote on-call role is ideal for an experienced rostering or scheduling professional who enjoys working independently and solving operational challenges. You will play a key role in ensuring participants continue to receive essential supports when unexpected changes occur while remaining connected to a supportive and collaborative team through structured handovers and communication.

Qualifications

• Practical rostering or scheduling experience in home care, disability, aged care, community services, or similar, using AlayaCare or a comparable system.
• Excellent problem-solving and judgment, with the ability to interpret information and make timely decisions while working remotely after hours.
• Ability to balance participant needs, staff safety and availability, and Outlook requirements to maintain quality service delivery.
• Clear, calm, and professional communication, including urgent roster updates, accurate records, and concise operational handovers.
• Ability to use rostering and client management systems, spreadsheets, email, and Microsoft Teams; AlayaCare experience is preferred.
• Operational SCHADS Award knowledge and ability to apply it to breaks, overtime, penalties, and roster changes.
• Available for the Friday afternoon to Monday morning roster and Monday Teams handover. Monthly virtual and occasional onsite meetings are flexible around midweek commitments. Initial training will be midweek onsite with flexibility on what day of the week this occurs.
• Ability to own after-hours matters, work independently, complete actions, maintain records, and escalate beyond delegated authority.
• Holds, or can obtain, satisfactory Working with Children, Police, and NDIS Worker Screening checks.

Requirements

• Previous experience working independently in an after-hours, on-call, or remote operational role.
• Experience managing competing priorities and resolving urgent service disruptions with limited supervision.
• Familiarity with participant support plans, staff competencies, availability restrictions, and continuity of support considerations.
• Experience documenting incidents, decisions, and handovers in a regulated service environment.
• Knowledge of local disability, aged care, or community services workforce conditions in NSW.
• Experience using AlayaCare is highly desirable; comparable client and workforce management system experience is acceptable.
• Midweek team and onsite meeting participation is encouraged but flexible for this weekend role.

Benefits

• SCHADS Award pay and on-call allowance
• Primarily remote weekend role
• Positive team culture
• Salary packaging
• Training provided
• Employee Assistance Program

How to Apply

Interested in this role? We would love to hear from you. Send your resume or an expression of interest to [email protected] .

Additional Requirements

• Privacy and confidentiality awareness
• Ability to follow incident, WHS, and escalation procedures
• Reliable internet and a private remote-work environment

Diversity and Inclusion

Outlook is an equal opportunity employer. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and people from diverse backgrounds and abilities.

Join us and help keep essential community services connected, safe, and responsive when it matters most.