[Hiring] International Partner Alliance Specialist @SHI International Corp.

Role Description

• Provide guidance and support to the sales organization, acting as a subject matter expert for deal registration and operational inquiries.
• Ensure operational excellence by managing the submission and status updates of partner deal registrations via email and CRM.
• Identify and support process improvements by providing feedback on inefficiencies and automation efforts.
• Maintain up-to-date knowledge of partner programs, policies, procedures, and promotional processes to offer expert advice.
• Facilitate communication by passing along important changes or information to relevant teams and stakeholders.
• Build and maintain collaborative relationships between the sales organization and partners/vendors to ensure effective operations.
• Provide excellent customer service by ensuring deal registrations, quotes, and orders are accurate and timely to prevent delays.
• Participate in continuous improvement efforts to enhance deal registration procedures and practices.
• Learn and utilize internal sales systems and partner/vendor/distribution tools for efficient deal registration, quoting, and ordering.
• Collaborate with internal teams and host meetings to establish relationships and provide solutions for critical deals and operational issues.

Qualifications

• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
• Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing - Basic
• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels - Basic

Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 1-3 years of experience in a similar role
• Ability to travel 15%
• Ability to work flexible hours
• Willingness to maintain Partner Certification(s) throughout employment

Benefits

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.