[Hiring] Residential Account Management Team Leader @Landmark Information Group

Role Description

We're looking for an experienced and inspirational Residential Account Management Team Leader to lead a high-performing team of Account Managers across our SearchFlow and OneSearch Direct brands. This is an exciting opportunity for a commercially minded leader who thrives on developing people, strengthening customer relationships, and driving sustainable revenue growth.

As the Residential Account Management Team Leader, you'll be responsible for:

• Leading, coaching and developing a team of Account Managers.
• Ensuring exceptional customer experiences while achieving ambitious retention, growth and new business targets.
• Operating within a territory-based model to maximize opportunities across existing accounts and identify new business.
• Creating a culture of accountability, performance and continuous improvement.
• Acting as a key link between customers and internal stakeholders.

Some of your main duties are:

• Coach, mentor and develop a team of Account Managers.
• Create a high-performance culture focused on customer success and commercial excellence.
• Deliver team retention, revenue growth and profitability targets.
• Support strategic account planning across key customers.
• Ensure effective coverage of existing customers and new business opportunities.
• Support Account Managers in identifying and converting new logo prospects.
• Build executive-level relationships with strategic customers.
• Support complex renewals, negotiations and growth opportunities.
• Maintain accurate forecasts, pipeline management and reporting.
• Monitor team performance against targets and KPIs.

Qualifications

• At least 3 years' experience leading customer-facing commercial teams.
• Proven experience managing account management, customer success or sales teams.
• Track record of delivering customer retention and revenue growth targets.
• Strong commercial and financial acumen.
• Experience using CRM systems, forecasting and performance management tools.
• Ability to coach, motivate and develop high-performing teams.
• Excellent stakeholder management and relationship-building skills.
• Experience managing complex customer portfolios.

Requirements

• Experience within conveyancing, legal technology, property or information services sectors (Desirable).
• Understanding of residential conveyancing processes and market dynamics (Desirable).
• Knowledge of search products, compliance solutions or legal technology platforms (Desirable).
• Experience with consultative sales methodologies such as MEDDICC or Challenger (Desirable).
• Experience leading geographically dispersed or hybrid teams (Desirable).

Benefits

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies