[Hiring] Customer Success Manager @ecosio

Role Description

You'll connect with the role if you enjoy:

• Driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities.
• Managing your own portfolio of clients making sure they get the most value out of our solution.
• Partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly.
• Listening to your customers and communicating their feedback to ensure our products and services meet their needs.
• Navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions.
• Executing sales campaigns in close cooperation with marketing.

Qualifications

• Experience in B2B SaaS sales.
• German language skills on a native / C2 level, fluent English skills.
• Experience working with a portfolio of existing customers.
• Experience with cross- and up-selling.

Requirements

• Experience selling EDI / e-invoicing / ERP solutions (nice to have).

Benefits

• Our remote-first culture lets you work remotely from one of our designated countries.
• Flexible working hours to suit your schedule and priorities.
• Annual personal development budget to invest in conferences, courses, or career coaching.
• Home office allowance to create a workspace that fits your needs.
• Regular events and trips to connect, celebrate, and have fun with the team.
• Workations of up to 90 days per year within the EU, combining travel and productivity.
• Wellbeing support, including mental health resources and employee assistance programs.
• Additional country-specific benefits based on your location.