[Hiring] Customer Success Manager @Conga

Role Description

The Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations. You will:

• Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
• Lead value realization activities like customer stakeholder alignment and roadmap reviews.
• Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently.
• Act as a facilitator, coach, and consultant, continuously asking questions to understand your customers.

Qualifications

• Proven track record of managing and growing customer relationships in large enterprise or strategic accounts across EMEA, including Germany.
• 3-5 years of experience in a customer success role.
• Demonstrated ability to drive customer satisfaction, retention, and expansion through effective relationship management and product knowledge.
• Strong project management or consulting experience.
• Strong technical background and acumen in revenue management and/or contract management software solutions.
• Proficient analytical skills for analyzing complex data sets and deriving actionable insights.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build rapport and manage relationships with diverse customers.
• Experience collaborating with cross-functional teams.
• Strong problem-solving skills and proactive mindset.
• Understanding of business strategy and ability to align customer success initiatives with overall business objectives.
• Passion for advocating on behalf of customers.
• Commitment to continuous learning and adaptability.

Requirements

• Prior experience in CLM (Contract Lifecycle Management), CPQ (Configure Price Quote), or Pricing software is highly desirable.
• Experience in Healthcare, Financial Services, Technology, or a closely related field is advantageous.
• Participation in workshops, seminars, or training programs focused on revenue processes and solutions.
• Prior experience or intention to continuously learn a suite of products.

Benefits

• Opportunity to work in a fun, collaborative, and passionate team environment.
• Investment in team development and customer success.