[Hiring] Client Partner @Torchbox Ltd

Role Description

We are looking for a Client Partner to join our Public Sector team. We are seeking an experienced Client Partner with a background in Product or Service Ownership, Delivery Management, or Consulting with a digital agency. Candidates with client-side public sector experience, particularly in navigating complex digital projects and implementing the government Service Standard, are preferred.

In this role, you will:

• Serve as the primary point of contact for a portfolio of public sector clients, ensuring their digital strategies align with their goals.
• Lead combined multidisciplinary and client teams through exploration, experimentation, and implementation.
• Provide strategic direction to support teams in working in agile, iterative ways.
• Work alongside a Delivery Manager to hold the vision and strategic direction.
• Act as a navigator through relevant sector standards, helping clients understand the Service Standard.
• Facilitate conversations and run workshops confidently.
• Help teams translate policy intent into viable digital products or services.
• Contribute to business development by identifying opportunities, leading pitches, and shaping proposals.

Qualifications

• Strong understanding of Service Standard approaches, user-centred design disciplines, and iterative working methods.
• Experience in a Product, Delivery, or Service Lead role with a focus on agile, user-centred service and product development.
• Ability to build trust and long-term relationships with public sector clients.
• Experience leading cross-functional teams and managing multiple projects simultaneously.
• Strong communication and facilitation skills, with confidence in presenting to clients and stakeholders.
• Comfortable working in a sales-involved role, identifying opportunities and supporting business growth.
• A results-oriented mindset, with a track record of driving impactful digital projects.

Requirements

• Build and maintain strong strategic relationships with senior public sector stakeholders.
• Guide clients in developing and implementing strategies that improve public services.
• Oversee planning and execution of digital projects, coordinating with cross-functional teams.
• Identify opportunities for growth within existing client accounts.
• Use quantitative and qualitative insights to measure impact and inform decision-making.
• Create conditions for collaborative, multidisciplinary work across research, design, innovation, and enabling technology.

Benefits

• Become a co-owner of Torchbox, shape our success and share in the rewards.
• Work with awesome clients doing rewarding, purposeful work.
• Competitive salary + annual review + bonuses.
• Ethical pension scheme, with a 6% contribution from Torchbox.
• 27 days holiday, plus public holidays.
• Fully remote, hybrid, office full-time, whatever works for you.
• Training and conference budget to discover new ideas.
• Paid time off to volunteer for causes that matter to you.
• Health schemes and access to mental health support.
• Electric car salary sacrifice scheme (UK only).
• Wellness programme and cycle-to-work scheme.
• Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the offices.