[Hiring] Account Manager @AlphaSense

Role Description

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients' main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You'll need to be versatile, managing a portfolio of clients within one of the industry-aligned books of business.

Key responsibilities include:

• Maximize retention rate across the book of business.
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly, and annual revenue goals.
• Identify revenue at risk to best position the company to prevent churn.
• Forecast retention rates.
• Collaborate with Account Executives to identify growth opportunities within the book of business.
• Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base.
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than a vendor.
• Hold Business Reviews with key stakeholders.
• Consistent proactive outreach with material and information that's relevant for our user base.
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.).
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense.
• Acquire value stories and product feedback from clients, circulating internally to assist with product development, marketing, and sales efforts.

Qualifications

• At least three years of experience in an account management role with ownership of retention and growth for an existing book of business.
• Demonstrated success at managing and growing relationships within Fortune 1000 clients.
• Strong business acumen and commitment to effective processes and tactics.
• Exceptional oral, written, and presentation skills.

Requirements

• Ability to develop instant rapport with new people.
• Natural intellectual curiosity with the ability to learn and adapt quickly.
• Understanding of best practices for client engagement within a SaaS environment.
• Grit, work ethic, initiative, enthusiasm, and commitment to delivering results.

Benefits

• Base Compensation Range: $100,000 — $120,000 USD.
• Performance-based bonus.
• Equity options.
• Generous benefits program.