[Hiring] Manager, Information Experience @Guidewire Software

Role Description

You’ll join Guidewire’s Product Strategy organization, helping make complex insurance technology easier to understand, adopt, and use. The team supports operational excellence, transformative innovation, customer-centricity, and the adoption of AI, cloud, and data capabilities across Guidewire’s products and developer experiences.

As Manager, Information Experience, you’ll lead a distributed team that creates connected, user-centered information across technical documentation, developer content, in-product guidance, tutorials, video, and other channels. You’ll shape trusted, structured, AI-ready knowledge that improves customer and developer outcomes while partnering across Product, Engineering, Design, Learning, and subject-matter teams.

This is an opportunity to help Guidewire transform how the world’s property and casualty insurers do business while contributing to a culture grounded in determination, collaboration, continuous improvement, and bravery.

Qualifications

• Seven or more years of experience in technical writing, information development, content design, or content strategy for enterprise software or SaaS, including at least three years managing teams.
• Strong people leadership, coaching, feedback, and team-development skills.
• Ability to think critically about user journeys and create holistic information experiences across multiple formats and channels.
• Experience with information architecture, structured or modular content, content strategy, metadata, reuse, taxonomy, or governance.
• Strong technical aptitude and the ability to learn cloud platforms, APIs, developer workflows, and software technologies quickly.
• Experience using analytics, user feedback, research, search data, or other evidence to improve content and user outcomes.
• Familiarity with generative AI concepts such as prompting, retrieval, grounding, evaluation, and human oversight.
• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
• Ability to prioritize, lead change, navigate ambiguity, and work effectively across distributed, cross-functional teams.
• Excellent communication, leadership, project-management, and organizational skills.

Requirements

• Bachelor’s degree in a technical, communications, or related field preferred, or equivalent practical experience.
• Background in developer documentation for data and analytics solutions.
• Experience supporting search, conversational assistants, retrieval-augmented generation systems, or other AI-enabled information experiences.
• Proficiency with DITA, Markdown, Git or GitHub, OpenAPI or Swagger, static site generators, docs-as-code, and continuous integration and delivery workflows.
• Knowledge of automated quality checks, taxonomies, and large structured content sets.
• Experience with UX writing, accessibility, localization, video, diagrams, or interactive walkthroughs.

Benefits

• Flexible work environment
• Health and wellness benefits
• Paid time off programs, including volunteer time off
• Market-competitive pay and incentive programs
• Continual development and internal career growth opportunities

Company Description

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.

Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.