[Hiring] Senior Employee Experience Partner @HealthEdge

Role Description

The Senior Employee Experience Partner (EEP) is the primary HR partner for managers and employees across a defined portfolio, owning the frontline employee experience end-to-end. This role leads manager capability building and coaching, supports employees and managers through organizational change, owns employee relations and investigations from intake to resolution, and drives engagement action planning and follow-up.

Operating within the Employee Experience function, the Senior EEP brings deep expertise in HR partnership, employee relations, and people-centered problem solving to deliver a consistent, high-quality experience for every employee and manager they serve. This role is expected to exercise independent judgment, influence without authority, and take ownership of outcomes at a higher level of complexity and ambiguity than the EEP level.

This role has broad global accountability, supporting employees, managers, and HR partners across multiple regions and time zones. The Senior EEP is expected to serve as a regional subject matter expert, adapting HR partnership and employee experience support across diverse cultural contexts.

• Lead or co-lead regional onboarding, compliance, or process rollouts in partnership with in-country HR and Legal teams based on location.
• Model cultural agility and guide team members in adapting support approaches across diverse global contexts.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field; or equivalent professional experience.
• HR certification (e.g., PHR, SHRM-CP) preferred.
• 5+ years of progressive experience in employee experience, employee relations, or HR partnership roles.
• Demonstrated focus on manager coaching, frontline employee support, and employee relations case management.
• Ability to synthesize observations, patterns, and data into a clear point of view and present it as a compelling recommendation.
• Demonstrated experience supporting employees across a global and matrixed environment.
• Track record of independently managing complex HR cases, ER investigations, and manager coaching.
• Ability to connect employee and manager dynamics to business context, team performance, and organizational outcomes.
• Consultative mindset skilled at asking the right questions to diagnose root cause.
• Strong organizational awareness able to read dynamics, navigate complexity, and calibrate approach based on stakeholder, context, and risk.
• Experience supporting leave programs across multiple legislative frameworks.
• Prior experience informally leading, mentoring, or coaching peers or junior team members.

Requirements

• Advanced written and verbal communication skills; confident advising leaders and adapting style across diverse global audiences.
• Intellectual curiosity and continuous learning orientation actively seeks to understand organizational dynamics.
• Strong analytical capability able to work with HR data to identify trends and support decision-making.
• Exceptional attention to detail, organizational discipline, and ability to manage competing priorities.
• Mature judgment and discretion in handling sensitive, high-risk, or high-visibility situations.
• Proactive, solutions-oriented mindset with the ability to anticipate needs and act ahead of issues.
• Ability to influence without authority across functions, geographies, and seniority levels.
• Comfortable operating independently in ambiguous situations with limited supervision.

Benefits

• Remote work options.
• Full-time, permanent employment.
• Exempt FLSA classification (USA Only).
• Opportunities for professional development and growth.

Company Description

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market.

We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively.

As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology.

Learn more at HealthEdge.com.