[Hiring] Content Designer @MNTN

Role Description

This role sits within Digital Strategy & Experience — MNTN Engineering's customer-experience team — powering support, AI, in-product guidance, and releases so customers understand changes and move forward with confidence: content that's accurate, consistent, findable, reusable, and AI-ready.

Content is the source our AI draws from, so how it's designed — architecture, taxonomy, governance, AI-ready standards, release readiness, and cross-product strategy — is set at the program level. This role proves it out, spanning Help Centers, release notes, micro-tutorials, support procedures, in-app copy, internal knowledge, and change communications, each written for its reader: customer, agent, or teammate — with the judgment and craft to make it land.

Impact shows in the numbers: self-service resolution, AI deflection, and how fast top support drivers close. Here's what that looks like day to day.

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance, including articles, videos, technical documentation, and troubleshooting content built for real customer problems.
• Lead content readiness for product launches, partnering with Technical Program Managers to turn product and engineering documentation into accurate, AI-ready customer content alongside development.
• Create the plain-language story behind every product change, what changed, why it matters, and what customers should do next.
• Partner with the Digital Strategy Manager to create and maintain clear, timely in-app guidance that helps customers take the right action in the moment.
• Own the content coverage and gap-closure roadmap for your product line, prioritizing the issues with the greatest impact on self-service resolution and AI deflection.
• Turn complex product information into clear, decision-ready guidance, from quick how-tos to strategic resources.
• Build the language foundation for a consistent customer experience, including terminology, tone, and voice standards across every surface.
• Track content performance across self-service resolution, AI retrieval, and accuracy, then use those insights to rebuild, restructure, or retire content.

Qualifications

• 4+ years of experience in content design, content strategy, or technical writing, in SaaS, with a track record of owning content for a product line or portfolio.
• A sharp writing and editing bar, developed enough to turn dense or ambiguous product information into guidance a customer can act on with confidence.
• Deep technical acumen, comfortable pressure-testing engineering documentation and troubleshooting flows well enough to catch what’s missing.
• A track record of partnering directly with Product leaders and engineers as a peer during the release process.
• Working knowledge of writing content for AI retrieval and conversational support tools.
• Fluent in a troubleshooting article, a release note, in-app UX copy, or a short how-to script.
• A self-directed operator who takes a prioritized roadmap and a quality bar and runs, without needing every piece of work defined.

Requirements

• Ability to create clear, decision-ready guidance from complex product information.
• Experience in tracking content performance metrics.
• Capability to partner with cross-functional teams effectively.

Benefits

• Work in a people-first culture that values trust, ambition, quality, radical honesty, and compassionate leadership.
• Opportunity to contribute to innovative solutions in Connected TV advertising.
• Be part of a team recognized as one of Ad Age’s Best Places To Work in 2026.

Company Description

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.

Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.