[Hiring] Technical Sales Specialist @Latham, The Pool Company

Role Description

The Technical Field Specialist will operate in the Florida markets (and surrounding areas) accelerating the growth of Latham Fiberglass and other Latham products. This role will work directly with Latham Fiberglass Conversion specialists to support/train new pool builders in all infield technical matters, including installation and troubleshooting.

• Is the primary source and point-of-contact for in-field dealer product training and troubleshooting.
• Participates and directs in-field, on-site pool installation dealer training and support.
• Assist with technical training and onboarding of new Latham sales personnel.
• Facilitates in-field warranty claim process support, coordinating warranty claims and basic repairs with the Warranty Department, assuring first-rate service and satisfaction.
• Participates in Boot Camps, trade shows and other industry events as needed.
• Serves as a comprehensive product expert on Fiberglass, independently seeks, reports, and makes recommendations on competitive information and activity.
• Ensures the timely and complete entry of all quality and other related issues into Customer Experience Portal (CEP) credit system for proper approvals and tracking. Engages in Continuous Improvement (CI) initiatives.
• Assists Latham Pool’s Sales personnel in achieving their sales objectives and identifying opportunities.
• Provides timely and relevant feedback and recommendations to all stakeholders through reports and regular communications.
• Offers expertise and takes ownership of consumer complaints, seeing through to resolution.
• Other duties as assigned.

Qualifications

• Associates degree with technical certification and a minimum of five years of technical experience preferred. A high school diploma may be substituted with commensurate experience and professional training.
• Outstanding teamwork and project management skills.
• Proven ability to solve complex problems.
• Presents a professional image to customers and consumers, serving as a subject matter expert and company representative in all situations.
• Thrives in a fast-paced environment where high energy and resiliency are required.
• Ability to multi-task, prioritize workload, set up/maintain files, generate reports as requested and set and reach goals.
• Ability to independently respond to common inquiries or complaints from customers, employees, and regulatory agencies.
• Ability to effectively present information in both oral and written form.
• Ability to maintain accurate records.
• Computer skills; intermediate levels in spreadsheet, database and word processing software including Microsoft Office products (Outlook, Excel). CRM experience preferred.
• Travel requirements: approximately 80% of the time with flexibility for overnight travel as needed.

Benefits

• Medical, dental, and vision coverage
• 24/7 telehealth and wellness resources
• Personalized benefits advocacy and support
• Expert second opinions and access to leading specialists
• 401(k) with a 50% company match up to 6%, and financial protection benefits
• Flexible PTO and 11 paid holidays
• Mental health, family care, and financial wellness resources

Company Description

Latham, The Pool Company, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.