[Hiring] Service Market Development Representative @Epredia

Role Description

The Market Development Representative is responsible for lead generation and customer conversion for the Epredia Service Business. The representative will contact customers primarily by telephone; but also use email, internet, and other technology to drive conversion for three revenue streams that consist of Service Contracts, Billable Service, and Spare Parts.

• Manage targeted customer calls, quote inquiries, product inquiries, and documentation requirements to further the growth of the entire Service portfolio.
• Proactively and reactively pursue service revenue; to include billable service, lost contracts, and warranty conversions.
• Independently make decisions on contract and/or billable service offerings to customers based on their needs.
• Utilize available resources to meet customer needs and work effectively with cross-functional service members.
• Research and negotiate within the market to secure service revenue.
• Maintain a pipeline of opportunities to meet or exceed revenue growth objectives.
• Perform sales calls and vendor relations with all customers and potential customers in the assigned territory primarily by phone, with face-to-face meetings as needed.
• Develop and maintain effective customer relations with key decision makers.
• Research competitor and industry activity and keep informed of new products/services.
• Help support quoting, tenders, and all required legal documentation for securing Service Business.
• Maintain accurate reporting, records, and files necessary for proper management of territory.
• Communicate with supervisor any customer issues or potential problems.
• Leverage the sales and field service teams for information, lead generation, and market intel.

Qualifications

• Bachelor's degree in Business, Life Sciences, Healthcare, Marketing, or related field preferred; equivalent combination of education and experience considered.
• 5+ years of sales, business development, account management, customer success, or service sales experience.
• Experience in healthcare, medical device, diagnostics, laboratory, instrumentation, or service-related industries preferred.
• Experience utilizing CRM systems such as Salesforce or similar customer relationship management platforms.
• Demonstrated ability to manage sales pipelines, opportunities, and revenue targets.
• Computer proficiency in MS Office and CRM (Salesforce) proficiency preferred.
• Must be able to work EST hours.
• Must be willing to travel to customer locations as needed (up to 10%).

Requirements

• The hiring range for this position is: $65,000 - $70,000 plus individuals may be eligible for an annual discretionary bonus.
• Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Benefits

• Medical
• Dental
• Vision
• 401k
• Holiday pay
• Vacation
• And more.