[Hiring] Senior Value Consultant @Parloa

Role Description

As a Senior Value Consultant at Parloa, you own the financial and strategic narrative behind our most critical enterprise AI deals. You will architect and validate CFO-grade business cases, ensuring our customers clearly understand—and can defend—the economic impact of adopting Parloa.

This is a highly strategic, customer-facing role where you operate at the intersection of Sales, Solutions Engineering, and executive stakeholders. You translate complex AI capabilities into measurable business outcomes, enabling a shift from feature-led selling to value-led decision-making.

You will work on high-impact, $1M+ enterprise opportunities, partnering closely with Account Executives and Solution Engineers to shape deal strategy, influence executive stakeholders, and drive confident investment decisions.

This is your opportunity to define how value is quantified and communicated in enterprise AI, helping global organizations justify, adopt, and scale agentic AI with clarity and confidence.

Areas of Ownership

• Own value engineering across the full sales lifecycle, from early-stage value framing through late-stage deal support and post-live value validation.
• Build CFO-grade ROI models quantifying impact across cost reduction, productivity gains, revenue uplift, and customer experience improvements.
• Lead executive value discovery sessions and workshops, translating qualitative business priorities into quantified financial outcomes.
• Partner with Account Executives on strategic deals, shaping value narratives for prioritization, pricing, competitive positioning, and expansion.
• Enable value-led selling by developing standardized frameworks, benchmarks, and repeatable tooling (including Parloa Value Studio).
• Translate complex financial analysis into clear, compelling executive narratives that resonate with CFOs, CIOs, and business leaders.
• Drive post-sale value realization by validating outcomes and supporting expansion through proven impact.
• Capture and operationalize field learnings into scalable GTM playbooks, value frameworks, and industry-specific benchmarks.

Qualifications

• 5+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise B2B SaaS or software environments.
• Proven track record of building and owning ROI models and business cases that influenced $1M+ enterprise deals involving finance and procurement stakeholders.
• Strong financial modeling expertise (e.g., NPV, IRR, TCO, payback, multi-year scenarios) and can confidently defend assumptions in executive conversations.
• Thrive in complex, ambiguous environments with incomplete data, tight timelines, and multi-stakeholder decision processes.
• Executive presence and can translate complex analysis into clear, persuasive business narratives.
• Highly autonomous, with a strong ownership mindset, while collaborating effectively across Sales, Solutions Engineering, and GTM teams.
• Hands-on and pragmatic, comfortable building models from first principles rather than relying on templated approaches.

Nice to Have

• Industry experience in Travel, Insurance, Healthcare, Financial Services, or Retail, especially in large-scale customer operations environments.
• Exposure to contact center operations or CX technology ecosystems (e.g., CCaaS, CRM, workforce management, analytics platforms).
• Background in enterprise SaaS, AI companies, or top-tier consulting firms supporting complex enterprise sales cycles.

Travel

• Travel up to ~40% to support enterprise customers, primarily across the US.

Compensation

• Salary Range: $189,000 — $216,000 USD.

Company Description

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.