[Hiring] Senior Consultant @Healthcare Performance Group

Role Description

The purpose of this position is to deliver services offered by Healthcare Performance Group, Inc. (HPG) in such a way that maintains high client satisfaction. The services include application implementation (design, build, test and train), application support and application optimization. This position is a temporary project-based position that does not guarantee a minimum number of hours. Average hours worked will be determined by the engagement that the Senior Consultant is assigned. All responsibilities are to be executed in a way that advances the overall HPG culture and our business strategies.

Responsibilities

• Travel to and from customer site or Support Center office as required, typically on a weekly basis.
• Manage travel expenses within HPG’s Travel Guidelines.
• Assist the customer in the implementation, support and/or optimization of their applications.
• Help clients resolve resource needs with quality HPG expert resources and service line solutions.
• Be an effective team member within the implementation, support and/or optimization team.
• Demonstrate a high level of professionalism in all interactions with customers and third-party personnel.
• Work diligently to achieve project plan completion dates and discuss any obstacles directly with the customer.
• Provide project status reports in accordance with customer requirements.
• Research any implementation, support and/or optimization issue that is an obstacle for the customer.
• Fulfill service level agreement commitments and discuss any obstacles with the Support Center Manager.
• Maintain an updated professional profile for HPG’s Business Development team.
• Prepare and present skills and experience during interviews with HPG customers.
• Request support from HPG Associates for any application or customer issue.
• Provide support to Business Development as a subject matter expert when requested.
• Perform duties accurately and timely with minimal supervision.
• Be a “go-to” resource for customers exploring implementation obstacles, ideas, and strategies.
• This position typically requires a five-day workweek and the ability to work additional on-call hours.

Project Management Responsibilities

• Adhere to Project Charter and update with Customer approval as needed.
• Develop, maintain, and implement Project Plan according to timeline, budget, and success criteria.
• Document and facilitate communication plans.
• Provide routine status reports according to Customer expectations.
• Identify, document, report and mitigate the Risk Registry.
• Track and report issue management through resolution, escalation, and regular status reporting.
• Responsible for all application business systems and services related to the project.
• Clearly define problems by collecting complete data and establishing facts.
• Remain focused on overall project objectives and obtaining consensus.
• Interpret a variety of technical instructions in written or diagram form.
• Possess an attitude of being a “utility player” to meet project milestones.
• Be the Customer advocate with various vendors.
• Adhere to Change Control as defined by the customer.
• Conduct status meetings as applicable.
• Ensure all project documentation is completed.
• Close the project by validating acceptance by the customer.
• Conduct appropriate closing activities including lessons learned and next phase planning.
• Keep the project team informed, engaged, and motivated.
• Other duties as assigned by the customer.

Skills & Experience

• Minimum five years of implementation, project and/or healthcare experience.
• Minimum three years Project Management experience (applicable to Project Management roles only).
• Proficient with Google Suite and both Microsoft operating systems and Office software.
• Experience with Implementation and support methodologies.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work overtime and irregular hours when needed.
• Ability to remain calm and focused on objectives while assisting others.
• Ability to maintain confidentiality of documents and information.
• Ability to work independently and demonstrate a “can-do” attitude.
• Ability to follow direction from HPG customers and HPG leadership.

Education & Credentials

• Bachelor's degree or equivalent experience.
• PMP Certification preferred.
• Clinical education, certification and experience are desirable (e.g. RN, MT, CPhT).

Miscellaneous

• A professional appearance is required.
• Travel as required by the customer engagement, up to 100%.
• May be required to report to the Support Center office unless specifically exempted.
• May be obligated to comply with client-facing requirements and occupational health requests.
• This position reports to the Director of Application Services or Director of Support Center position.
• This position is eligible for single only or single and child(ren) HSA health insurance.
• Ineligible for salary increases.