[Hiring] Salesforce CRM Architect @Inficare Technologies

Role Description

The CRM Architect is responsible for designing and governing enterprise CRM solutions across life sciences organizations, primarily leveraging Salesforce Health Cloud and Veeva CRM/Vault. This role provides strategic and technical leadership to ensure scalable, compliant solutions supporting commercial, medical, and patient services functions.

Key Responsibilities

• Define and lead CRM architecture strategy across Salesforce and/or Veeva platforms
• Design scalable solutions supporting HCP engagement, MSL workflows, MLR processes, and patient services programs
• Translate business requirements into end-to-end architecture, data models, and integration frameworks
• Lead solution design for complex integrations (e.g., marketing automation, data lakes like Snowflake/Databricks, third-party vendors)
• Establish and enforce architecture standards, governance, and best practices
• Ensure compliance with GxP, 21 CFR Part 11, and data privacy regulations (HIPAA, GDPR)
• Oversee environment strategy, release management, and DevOps processes
• Partner with business stakeholders (Commercial Ops, Medical Affairs, QA, IT) to align CRM capabilities with business goals
• Provide technical oversight for configuration, customization, and development teams
• Conduct solution reviews, performance optimization, and technical risk assessments

Qualifications

• 10+ years of experience in CRM architecture, solution design, or enterprise systems
• Deep expertise in Salesforce (Sales/Service/Health Cloud) and/or Veeva CRM/Vault
• Strong understanding of life sciences business processes (commercial operations, MLR, medical affairs, patient services)
• Experience designing complex integrations (APIs, middleware, data platforms)
• Knowledge of regulated environments (GxP validation, audit readiness)
• Proven ability to lead client-facing architecture discussions and delivery teams
• Experience working in onshore/nearshore global delivery models

Preferred Qualifications

• Salesforce certifications (Application/System Architect, Technical Architect preferred)
• Veeva certification(s) across CRM/Vault domains
• Experience with data platforms (Snowflake, Databricks) and analytics tools (Power BI)
• Familiarity with ComplianceWire, AgileLoft, or QA/regulatory systems
• Experience in consulting or managed services engagements
• Knowledge of Agile, SAFe, and DevOps frameworks

Key Skills

• CRM architecture & solution design
• Data modeling & integration architecture
• Regulatory compliance (GxP, HIPAA, 21 CFR Part 11)
• Stakeholder engagement & executive communication
• Platform governance & best practices
• Performance optimization & technical leadership