[Hiring] Protection Adviser @Howden

Role Description

Are you confident speaking to people, motivated by targets, and passionate about helping customers make informed decisions? Howden Life & Health is an award-winning specialist insurance broker, helping clients find the right protection insurance from a carefully selected panel of insurers. As part of our continued growth, we're looking for ambitious and resilient individuals to join our Leads Review Team.

No previous sales experience? No problem. We provide full training and ongoing support to help you build a successful career.

• Calling existing clients to review their current protection arrangements (Warm leads).
• Building rapport and understanding customers' current needs and circumstances.
• Helping clients understand their existing cover and identifying where their protection needs may have changed.
• Managing client records accurately across multiple systems.
• Handling a high volume of outbound calls.
• Achieving daily and monthly performance targets.
• Delivering excellent customer service and compliant advice.
• Keeping up to date with product knowledge and market changes.
• Identifying opportunities to recommend additional or alternative protection where appropriate.

Qualifications

• A positive attitude and strong desire to succeed.
• Confidence communicating with customers.
• Resilience when facing objections and challenges.
• A customer-focused approach and genuine desire to help people.
• Strong organisational skills and attention to detail.
• Willingness to learn and develop new skills.
• Ability to work independently in a hybrid environment.
• Previous sales experience is advantageous but not essential.

Benefits

• Fully remote role, with expectation of first week of training to take place in the office, accommodation and travel costs covered, with all required equipment provided.
• Comprehensive training and development.
• Clear career progression opportunities.
• Supportive and collaborative team culture.
• Employee-owned business with a global presence.
• Competitive salary and bonus opportunities.