[Hiring] Patient Sales Lead @First Coast Security

Role Description

The Patient Sales Lead is responsible for managing and converting patient inquiries into booked appointments or procedures. This role involves building relationships with prospective patients, understanding their needs, providing education on services, and guiding them through the decision-making process. The Patient Sales Lead ensures an exceptional patient experience while meeting or exceeding sales and conversion goals.

• Respond promptly to patient inquiries (phone, email, chat, or in-person) and follow up with leads in a timely and professional manner.
• Conduct consultations or discovery calls to assess patient needs and recommend appropriate treatments or services.
• Educate patients on procedures, pricing, financing options, and next steps.
• Maintain accurate and detailed records in the CRM or patient management system.
• Collaborate with clinical and administrative teams to ensure smooth patient onboarding and scheduling.
• Track and report sales metrics, lead conversions, and patient satisfaction outcomes.
• Meet or exceed monthly and quarterly sales goals.

Qualifications

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field (preferred).
• 2+ years of experience in sales, patient coordination, or customer service—preferably in a healthcare or wellness environment.
• Strong communication and interpersonal skills with a compassionate and consultative approach.
• Proven ability to meet and exceed sales targets.