[Hiring] Patient Care Coordinator @Zipdev

Role Description

Our client is a boutique medical practice based in Newport Beach, California, with over 25 years of experience in aesthetic, regenerative, sexual wellness, and hormone medicine. The practice is known for providing personalized, high-quality care to discerning patients throughout Southern California.

The team is looking for a Patient Care Coordinator who combines consultative sales skills with exceptional communication and patient service. This person will be the first point of contact for prospective patients, responsible for:

• Responding to inquiries quickly
• Building trust
• Explaining services and pricing
• Converting qualified leads into booked consultations

This is a senior, relationship-driven sales role rather than a traditional call center or appointment-setting position. The ideal candidate is polished, persuasive without being pushy, comfortable discussing premium services, and highly organized in managing leads from initial contact through booking and follow-up.

Qualifications

• 5+ years of consultative sales experience serving high-end clientele in fields such as aesthetics, private healthcare, luxury retail, hospitality, or financial services
• Fluent, natural spoken and written English, with excellent conversational skills and the ability to build rapport with US-based patients
• Proven track record of meeting or exceeding sales and conversion targets
• Hands-on experience managing inbound leads, conducting follow-ups, overcoming objections, and converting prospects into customers or booked consultations
• Experience with GoHighLevel (GHL) or a comparable CRM, with a strong willingness and ability to learn and manage its mobile app
• Ability to respond quickly to new inquiries, manage multiple conversations, and maintain consistent follow-up
• Experience with patient or customer reactivation, lead nurturing, and re-engagement campaigns
• Strong negotiation skills and confidence discussing premium pricing without relying on aggressive sales tactics or unnecessary discounts
• Excellent phone presence, professional writing, attention to detail, and sound judgment when handling sensitive conversations
• Ability to work independently, manage a sales pipeline, and take ownership of leads through conversion
• Availability to work a 40-hour week aligned with Pacific Time, including weekday evenings (1 hour per day) and weekend hours (2.5 hours every day)
• Reliable home internet, a current smartphone, mobile data, and a quiet environment for calls

Requirements

• Maintain an accurate GHL pipeline, documenting conversations, outcomes, next steps, and follow-up dates
• Prepare detailed handoff notes for providers before consultations, including patient goals, concerns, budget, and quoted pricing
• Monitor lead response times, conversion rates, and reasons prospects do not book
• Identify opportunities to improve sales scripts, follow-up sequences, CRM workflows, and automations within GoHighLevel
• Provide a consistently polished, warm, and personalized experience that reflects the practice's premium positioning

Benefits

• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 14 Company Holidays a year
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Remote work opportunity