[Hiring] Online Sales Consultant @Toll Brothers, Inc.

Role Description

Toll Brothers, America’s leading luxury home builder, seeks an Online Sales Consultant to manage all aspects of online sales for our operations in Virginia. This position will be based at our in-office located in Reno, Nevada. The Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve Company conversion goals. This includes but is not limited to the following:

• Generating virtual or in-person qualified appointments to visit a community.
• Assisting in a sale from a customer who started online.
• Serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team.

This position is remote.

Qualifications

• Focus on the customer through understanding of customer needs and Toll Brothers offerings to create win-win solutions.
• Builds business partnerships as a trusted advisor relationship.
• Uses sales techniques to develop leads and gain customer commitment.
• Ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate sales.
• Uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease when speaking and writing.
• Willingness to take on additional responsibilities outside the scope of your job duties.

• Essential:
• 2+ years sales or customer service experience.
• Excellent written and verbal communication skills.
• Solid planning and multi-tasking skills.
• Real Estate license is required in some states.
• Weekend availability is required.
• Maintains a full-time, 5-day work week.
• Travel may be required based on areas of coverage.
• Must reside within areas of coverage.

• Preferred:
• Bachelor’s degree.
• 3+ years new home sales experience.
• New home construction knowledge.
• CRM knowledge.

Requirements

• Set Appointments to Generate Traffic:
• Quickly respond to computer-generated leads in a Toll brand appropriate manner.
• Qualify leads, schedule customer visits to the community, and complete a handoff to the onsite sales team.
• Utilize phone, email, and texting programs to contact leads from all available channels.
• Conduct regular follow-up on a personal level based on lead rating and interest.
• Partner with the onsite sales team to help drive internet lead conversion to appointment.
• Conduct regular prospecting through campaigns and other appointment setting activities.

• Drive Results:
• Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities.
• Monitor community websites to maintain accuracy.
• Virtually demonstrate model home, community/floorplan features, and homesites to customers through the Toll Brothers website.
• Maintain an FAQ for all communities covered as a quick resource.
• Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area, and amenities.
• Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information.
• Prepare and present project review forms for all divisions covered as needed.
• Provide weekly comments/insights for the future community and online sales weekly sales reports.
• Attend and participate in sales meetings, future community startup meetings, and monthly marketing meetings as needed.
• Visit communities monthly within your assigned geographic territory.

• Customer Service:
• Provide customers an exceptional experience who contact us through online lead forms, chat, or phone calls, building relationships and learning about the customer’s story.
• Re-direct callers and web customers to the correct department within the company when necessary.
• Provide general overview of the new home building process and set expectations on the next steps.
• Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database.
• Survey customers and update customer records based on their response.
• Follow up after visit to ensure the community was a fit or provide another option.
• Maintain chat availability on TollBrothers.com for easy access for customers.
• Send congratulations video email to customers once agreement is reported.

Benefits

• Excellent compensation and benefits package that includes comprehensive medical/dental.
• 401(k) with a company match.
• Discounted stock purchase.
• Discounts on mortgages, homes, and much more!