[Hiring] Group Revenue Manager @J W Marriott

Role Description

The Group Revenue Manager (GRM) is responsible for maximizing group revenue and profitability through strategic evaluation, pricing, and management of all contracted block business and long-term displacement opportunities. This role partners closely with Sales, Catering, and Event Management to drive optimal business decisions across all group segments.

• Adheres to all Company, Safety and Department policies and procedures.
• Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations.
• Builds brand loyalty by living the JW Marriott Core Values.
• Remote work may be considered for highly qualified candidates, depending on experience.

Qualifications

• Education: Bachelor’s degree in Hospitality, Business, Finance, or related field preferred.
• Experience: 3–5+ years of experience in revenue management, group sales, or hotel analytics, preferably in a full-service or luxury property.
• Skills:
  • Strong analytical and financial modeling skills
  • Advanced knowledge of revenue management systems and Excel
  • Strategic thinking and decision-making abilities
  • Strong negotiation and communication skills
  • Ability to collaborate cross-functionally
  • Detail-oriented with strong organizational skills

Requirements

• Experience evaluating group business and displacement analysis
• Knowledge of Marriott reservation systems and revenue strategies
• Preferred: Experience in large hotel or resort environment
• Familiarity with demand forecasting and pace analysis tools

Key Responsibilities

• Group Revenue Optimization:
  • Drive maximum profitability across all group segments, including meetings & events, corporate, SMERF, association, tour series, convention, sports, crew, and social/wedding business
  • Evaluate RFPs and develop strategic pricing recommendations
  • Perform displacement analysis and assess total account value
  • Provide data-driven accept/decline recommendations aligned with overall revenue strategy
• Function Space Optimization:
  • Partner with Catering & Events to optimize ballroom and meeting space utilization
  • Ensure profitability through effective use of catering minimums and space-to-room ratio management
• Group Wash & Pickup Management:
  • Monitor block performance, including utilization, attrition, and cutoff adherence
  • Analyze wash and slippage trends and execute re-sell strategies to recover unused inventory
• Long-Range Forecasting:
  • Conduct 12–24-month pace and demand analysis to identify need periods
  • Evaluate compression patterns and develop forward-looking group mix strategies
• Contract & Inventory Controls:
  • Protect inventory through strategic rate, availability, and inventory controls
  • Optimize shoulder dates and peak night production
  • Evaluate concessions and recommend blackout dates to support profitability
• Market Segment Ownership:
  • Own strategy, production, and performance for the following segments:
    • Corporate groups
    • Association
    • Convention
    • SMERF
    • Tour & travel
    • Sports
    • Social and wedding groups
• Collaboration:
  • Partner cross-functionally with Sales, Catering & Events, Event Management, DOSM, and the Director of Revenue to ensure alignment and execution of strategies
• Performance Metrics (KPIs):
  • Group ADR
  • Group revenue pace
  • Group wash percentage
  • Total revenue contribution
  • Function space utilization
  • Conversion ratio
  • Group profitability
  • Displacement accuracy

Essential Job Functions

• Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud.
• Interact professionally with management, applicants, associates, and guests in a collaborative, service-oriented environment.
• Communicate clearly and effectively, both verbally and in writing, with internal teams and external partners.
• Maintain compliance with all Company policies, procedures, job requirements, and daily operational communications.
• Perform work primarily in a seated or standing position for extended periods, with the ability to move throughout the property as needed.
• Demonstrate mobility including bending, reaching, and navigating office and hotel environments.
• Occasionally lift, carry, push, pull, or maneuver items weighing up to 15 pounds.
• Utilize standard office equipment, including computers, phones, and related technology systems.
• Exhibit strong hand-eye coordination and ability to work with computer-based systems for extended periods.
• Apply basic mathematical skills and the ability to interpret numerical data, reports, and analytical outputs accurately.
• Maintain visual acuity to read, analyze, and interpret data, reports, and systems with letters, numbers, and symbols.