[Hiring] Consumer Sales Inbound Associate @frontdoor

Role Description

Achieve sales targets by answering inbound calls to potential and existing members. Utilize sales knowledge and service skills to accurately and professionally educate, evaluate and sell Home Service Plans (HSP) directly to consumers. Ask discovery questions to understand the consumers’ needs. Build a positive connection and rapport to promote and sell the benefits, coverage, and terms of products and services. Success will be measured on behaviors, quality, performance, and alignment with our house rules.

• Meet or exceed sales goals and objectives based on our key performance indicators (KPI’s).
• Acquire and apply knowledge of company operations in every interaction by utilizing available resources.
• Maintain and build relationship while delivering a positive member experience by using our sales model.
• Drive inbound calls with the goal of selling, renewing, and upgrading members’ products and services.
• Assist and be flexible to support other verticals, including outbound, leads, and business needs based on call volumes.
• Retain members by educating and addressing non-sales related inquiries, such as: answering contract questions, updating contract details and providing first call resolution.
• Use active listening to build rapport and generate additional growth opportunities.
• Provide quality service and adhere to our member commitment.
• Detailed documentation of all interactions in our member database.
• May assume other duties as applied.

Qualifications

• Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving.
• Ability to remain competitive, coachable, and productive in a fast-paced sales environment.
• Capacity to balance the business and members needs.
• Align with our company house rules.
• Ability to navigate multiple software applications and enter data during member interactions.
• Demonstrate strong and effective verbal and written communication skills.
• Able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Reliable, persistent, and self-motivated to make sales.
• Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS.

Requirements

• Proven success in a sales or member service role.
• Experience reaching or exceeding sales goals and objectives.
• Be seated at a computer intermittently for up to eight hours a day.
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers and phones.
• Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• High school diploma or equivalent required.
• 1+ years of sales and/or member service experience required.

Benefits

• This role pays $16.06 to $20.08/hour plus job-based incentive, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
• At Frontdoor, certain roles are eligible for additional rewards and incentives.
• Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability.
• Weight loss and smoking cessation programs.
• Matching 401(k) and ability to participate in our employee stock purchase plan.