[Hiring] Business Development Representative @Upserve

Role Description

Upserve is seeking highly motivated Business Development Representatives (BDRs) to help build and scale our pipeline generation engine. This role is responsible for:

• outbound prospecting
• inbound lead qualification
• meeting generation
• creating new sales opportunities for the Account Executive team

The ideal candidate is:

• energetic
• highly coachable
• competitive
• comfortable speaking with restaurant operators and business owners

This is an excellent opportunity for someone looking to:

• build a career in SaaS sales
• learn modern outbound sales skills
• grow into future Account Executive or sales leadership roles

This role reports to the Manager of Business Development Representatives.

Qualifications

• 0–3 years of sales, customer-facing, hospitality, or business development experience
• Strong communication and interpersonal skills
• Comfortable making outbound calls and engaging new prospects
• Highly organized with strong follow-through
• Competitive mindset and strong work ethic
• Ability to work in a fast-paced, metrics-driven environment

Requirements

• Generate pipeline through:
  • cold calling
  • email outreach
  • LinkedIn prospecting
  • local market targeting
• Identify and engage:
  • restaurant owners
  • operators
  • general managers
  • decision-makers
• Prospect into:
  • independent restaurants
  • multi-location operators
  • competitive replacement opportunities
• Respond quickly to inbound demo requests and marketing leads
• Qualify opportunities based on:
  • business fit
  • operational needs
  • timing
  • decision-making process
• Schedule discovery meetings and demos for Account Executives
• Learn and communicate Upserve’s value proposition clearly
• Understand restaurant operational pain points including:
  • staffing
  • labor efficiency
  • guest experience
  • payments
  • service speed
• Help position Upserve against other restaurant POS competitors
• Maintain accurate activity and lead tracking in Salesforce
• Use sales engagement platform and other GTM tools consistently
• Follow defined outbound processes, SLAs, and qualification standards
• Partner closely with:
  • Account Executives
  • Marketing
  • RevOps
  • Sales Leadership
• Share prospect feedback, objections, and competitive insights
• Contribute to a collaborative, high-performance sales culture

Benefits

• Restaurant, hospitality, retail, or customer service experience
• SaaS, fintech, payments, or technology sales exposure
• Familiarity with Salesforce or CRM systems
• Experience working in team-oriented environments

What Success Looks Like

• Consistently hit or exceed meeting and pipeline goals
• Generate qualified opportunities for the sales team
• Improve outbound conversion rates
• Develop strong prospecting and qualification skills
• Build confidence speaking with restaurant operators
• Contribute to refining Upserve’s outbound sales motion