[Hiring] Assessment Specialist @InnovAge

Role Description

As an Assessment Specialist at InnovAge, you will play a crucial role in transforming the lives of the seniors by providing them access to the high-quality care and support offered by the Program for the All-Inclusive Care for the Elderly (PACE).

• Engage with potential participants primarily over the phone, spending most of your day on calls with leads in a virtual contact remote center environment.
• Complete 20-25 medical needs assessments via phone and prepare the senior for an intake meeting with the local Enrollment Representative (ER).
• Continuously surpass monthly participant enrollment quotas by leveraging persuasive communication and effective sales techniques.
• Thrive in a fast-paced environment where adaptability and quick response are paramount.
• Conduct impactful outbound sales calls to pre-qualify leads and prospective participants for the Program for PACE.
• Engage potential participants with compelling information about InnovAge's services, benefits, and the seamless enrollment process.
• Maintain meticulous and up-to-date records of all interactions and lead information in a top-ranking CRM system.
• Collaborate seamlessly with the Enrollment Representative to schedule intake meetings with pre-qualified participants.
• Actively contribute to the development and implementation of innovative sales strategies.
• Deliver unparalleled customer service with a focus on building genuine connections with potential participants.
• Continuously enhance industry knowledge and internal processes through ongoing training and self-improvement initiatives.
• Utilize astute critical thinking skills to navigate complex care need conversations with potential participants.
• Leverage expert sales and call scripting with precision and discipline while individualizing the conversation.
• Adeptly build strong rapport with seniors and drive towards clear pre-qualification decisions within a single conversation.

Qualifications

• 2+ years of healthcare experience working with the frail and/or chronically ill elderly population.
• Proven experience in sales, preferably in a high-volume, fast-paced contact center environment.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with potential participants.
• Exceptional persuasive and negotiation abilities to encourage potential participants to join the PACE program.
• Excellent organizational and time management skills to handle multiple leads and prioritize tasks effectively.
• Proficiency in using Customer Relationship Management (CRM) systems to track leads and manage sales processes.
• A commitment to providing exceptional customer service and compassionate care to the elderly population.
• Associates degree from an accredited college/university.

Requirements

• Previous customer contact center experience in a high volume/high readiness environment.
• Previous experience working in the healthcare industry, particularly with other healthcare companies or organizations.
• Familiarity with PACE/LIFE or similar programs for the elderly.
• Multi-lingual.
• Bachelor’s degree from an accredited college/university.

Benefits

• Medical/dental/vision insurance.
• Short and long-term disability.
• Life insurance and AD&D.
• Supplemental life insurance.
• Flexible spending accounts.
• 401(k) savings.
• Paid time off.
• Company-paid holidays.