[Hiring] Attendance Specialist @Elara Caring

Role Description

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as an Attendance Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

As Attendance Specialist, you’ll contribute to our success in the following ways:

• Monitor and maintain accurate electronic timekeeping records for Personal Care Attendants (PCAs) using EVV systems
• Review, verify, and reconcile visit data to ensure accuracy for payroll and billing purposes
• Identify and resolve exceptions such as missed punches, incorrect visit types, or unmatched records
• Communicate with caregivers and supervisors to correct timekeeping discrepancies in real time
• Ensure compliance with state EVV requirements and internal company policies
• Track and report on attendance trends, missing documentation, and utilization issues
• Assist with payroll preparation by ensuring all verified visits are complete and accurate by deadlines
• Provide support and training to staff on EVV usage, time entry corrections, and best practices
• Collaborate with operations, billing, and compliance teams to improve workflows and reduce errors

Qualifications

• High school diploma or GED
• 1 year of general office, clerical, and personal care experience is preferred
• Excellent communication skills
• Strong attention to detail and organizational skills
• Reliable transportation to perform job tasks
• Experience with time and attendance systems, EVV platforms, or similar workforce management tools, is preferred
• Proficient in Microsoft Excel and data tracking/reporting tools
• Problem-solving mindset with the ability to think critically and independently

Requirements

• Demonstrate strong attention to detail
• Communicate effectively with team members
• Thrive in a fast-paced environment with high-volume calls, competing priorities, and tight deadlines

Benefits

• Work in a collaborative environment
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance