[Hiring] Sr. Engagement Manager @Databricks
Mar 15, 2025 - Databricks is hiring a remote Sr. Engagement Manager. đź’¸ Salary: $136,700 - $209,600 cad. đź“ŤLocation: Canada.
Role Description
Databricks is seeking an Engagement Manager to join our Professional Services team under the Customer Success organization. As an Engagement Manager, you will assure customer success by driving customer satisfaction throughout the services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.
- Ensure customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of professional services and training engagements.
- Partner closely with Sales, Customer Success, Support, and Product Teams on campaigns, programs, and content.
- Demonstrate a passion for the job and lead by example by putting Databricks and our customers first.
- Collaborate with the sales counterpart and engage early in the sales process to understand customer needs and define success.
- Identify opportunities for new services by understanding potential new use-cases and articulating business value.
- Accountable for meeting/exceeding Professional Services and Training bookings and revenue targets.
- Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.
- Consult with clients to understand and analyze engagement scope, requirements, time, cost, and benefits.
- Drive resolution of delivery challenges, address resource contentions, scoping issues, and manage expectations.
Qualifications
- Minimum of 3-5 years running a Professional Services line of business.
- 6+ years in selling roles that require a mix of influencing, validating, negotiating, understanding, and execution.
- Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders.
- Consistent track record of identifying customer needs and successfully implementing solutions.
- Demonstrate strong leadership experience and the ability to enforce good project governance.
- Strong service delivery and program management skills.
- Travel is required up to 50%, possibly more at peak times.
- Proven experience in estimating effort and scope for services.
- Outstanding communication and customer relationship skills.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on these factors, Databricks utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.
- Canada Pay Range: $136,700 — $209,600 CAD
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks .
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$136,700 - $209,600 cad
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
