[Hiring] Renewals Manager @Udemy
Mar 22, 2025 - Udemy is hiring a remote Renewals Manager. 💸 Salary: unspecified. 📍Location: Japan.
Role Description
We are looking for a Partner Renewal Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Partner Success and sales teams to maintain and grow our account base. The Renewal Manager will proactively lead the management of a large portfolio enterprise client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.
- Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections
- Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
- Strategize with the Partner Success Managers and Account Executives on different renewal scenarios for each client and directly negotiate all terms with client procurement teams
- Prepare proposals, including renewal rate calculations, and contract preparation
- Work closely with Finance and Legal teams to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
- Respond to questions from Partner Success Managers, Account Executives and UB leadership on any aspect of the renewal
Qualifications
- Fluent business level Japanese and English
- 3-4 years of B2B SaaS renewals experience working with large, enterprise-level accounts
- Ability to negotiate terms for complex deals while maintaining great client relationships
- Superior time management skills; excellent attention to detail
- Solid experience managing clients with Salesforce.com
- Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
- Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
Benefits
- Creating an inclusive environment that welcomes a diverse range of backgrounds and experiences
- Unlimited access to Udemy courses and monthly UDays (meeting-free professional development days)
- A generous annual professional development stipend
- Recognition as a Great Place to Work
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| 📍 | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Japan
|
|
Job Type
unspecified
|
Posted
Mar 22, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
