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Sales / Business
Customer Performance Manager
@METRO/MAKRO
[Hiring] Customer Performance Manager @METRO/MAKRO
Mar 13, 2025 - METRO/MAKRO is hiring a remote Customer Performance Manager. 💸 Salary: unspecified. 📍Location: Ukraine.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Directs delivery commercial processes in line with customer requirements through identifying customer needs and expectations, project management, and implementing innovative approaches required for the delivery sales channel.
- Initiates and leads stores local steering processes in scope of delivery customers profitability performance through setting up routine steering flow, guidelines, and directing Delivery managers.
- Initiates and leads performance improvement actions based on performance detractors and opportunities in collaboration with the Sales team by defining actions, priorities, and conditions based on the performance of customers and their specificity in the delivery sales channel.
- Acts as a touch point in head office for the stores delivery departments on delivery commercial processes and Customers performance steering, action planning, and implementation.
- In collaboration with the Assortment team, evaluates and improves the efficiency of delivery assortment and its customer relevance by assessing the potential of the customer's basket in the delivery channel, directing the influence of the assortment structure on the operational and commercial components of the performance of the delivery customers.
- Develops delivery pricing strategy in collaboration with the Pricing team and supports its implementation by managing the project part from the delivery side, impacting the efficiency of operational processes by determining the price structure (MOQ).
- Initiates optimization of pricing architecture parameters based on profitability results and the total set of factors influencing it.
- Provides market, internal & external researches on best practices of Customer profitability development for further implementation of innovation to reach organization goals in terms of delivery sales channel profitability.
Qualifications
- Best international business practices in place and ready to share.
- Empowerment of every leader with trust believing in their entrepreneurship and customer focus.
- Leadership development programs involve best speakers and experts from Ukrainian and European market.
Benefits
- Official employment from the 1st working day.
- “Full flex” working mode.
- Co-working office on P. Hryhorenka ave in Kyiv when needed.
- Paid sick leaves and vacations.
- Always timely paid compensation.
- Medical and life insurance.
- Psychological support hot-line.
- Discounts for employees and families in our stores.
- Crisis support program for families.
- Peer-to-peer recognition program “Give a 5” with great gifts.
- Best in class career acceleration and leadership development system.
- Plenty of online learning tools on digital literacy, management, and HoReCa.
- The DEI platform and wellbeing community “METROmates”.
- The highest health & safety standards: learning, certifications, Near Miss system.
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️
| 📍 | Be aware of the location restriction for this remote position: Ukraine |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
Ukraine
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Ukraine |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
