[Hiring] Customer Service Representative @U Trust Insurance Agency LLC
Apr 04, 2025 - U Trust Insurance Agency LLC is hiring a remote Customer Service Representative. đź’¸ Salary: unspecified. đź“ŤLocation: Ukraine.
Role Description
As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively.
- Respond promptly to client inquiries and requests received via phone or email.
- Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
- Issue certificates of insurance and verify coverage as needed.
- Provide accurate information regarding insurance products, coverage options, and policy details.
- Assist clients with policy renewals, updates, and changes.
- Process insurance applications, claims, and payments efficiently and accurately.
- Investigate and resolve customer complaints and concerns with empathy and professionalism.
- Handle administrative tasks and documentation related to customer interactions.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven customer service experience in a similar role (insurance industry experience is a plus).
- Excellent communication skills, both verbal and written.
- Proficiency in Russian or Ukrainian language is required.
- Strong problem-solving abilities and attention to detail.
- Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software for data entry and customer interactions.
- Friendly, positive, and professional demeanor.
Requirements
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven customer service experience in a similar role (insurance industry experience is a plus).
- Excellent communication skills, both verbal and written.
- Proficiency in Russian or Ukrainian language is required.
- Strong problem-solving abilities and attention to detail.
- Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software for data entry and customer interactions.
- Friendly, positive, and professional demeanor.
Benefits
- Competitive salary commensurate with experience.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
Career Growth
At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.
Schedule
The work schedule for this position is Monday to Friday, from 18:00 to 02:00 local time.
Trial Period
The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.
How to Apply
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience for the above mentioned position.
Note: We appreciate all applications, and we will thoroughly review each one to identify the best fit for the position. Only shortlisted candidates will be contacted for further steps in the hiring process.
Similar Remote Jobs
More jobs at U Trust Insurance Agency LLC
-
Finance / Legal unspecified AlbaniaApr 04, 2025
-
Marketing unspecified UkraineMar 18, 2025
-
Sales / Business competitive pay structure with commission-based earnings USAMar 08, 2025
More Customer Service jobs
-
Customer Service competitive – based on experience Northern America, Europe, India +1 moreApr 16, 2025
-
Customer Service unspecified WorldwideApr 16, 2025
More jobs in Ukraine
-
Software Development competitive compensation in usd Portugal, Ukraine, AlbaniaApr 16, 2025
-
Design competitive based on experience UkraineApr 16, 2025
Kickstart Your Job Search
Unlock 54,712 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Ukraine |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Ukraine
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Ukraine |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
