[Hiring] ProAdmin Testing & Client Support Specialist @Perseus Group, Constellation Software

Role Description

WinTech is seeking an experienced professional to join our team as a ProAdmin Testing & Client Support Specialist. In this role, the majority of your time will be spent on testing and quality assurance for ProAdmin, with a smaller portion spent supporting and training clients in a variety of formats (e.g., onsite, virtual, email).

Our product suite includes:

• ProAdmin - a robust suite of defined benefit administration tools known as ProAdmin Desktop and ProAdmin Server.
• ProVal - the global standard in pension valuation and forecasting, used by both actuaries and asset managers.
• ProVal PS - a desktop toolkit for plan sponsors which complements ProVal.

This is an excellent opportunity for an experienced defined benefit professional looking to apply their expertise at the leading actuarial software provider. This unique role allows candidates to work remotely from any location within the United States, with visits to our Connecticut office as needed.

Please note - this is a specialized role requiring experience with Defined Benefit (DB) pension plans and differs from typical support positions.

Key Responsibilities:

• Testing & Quality Assurance: Conduct testing of ProAdmin enhancements and client solutions (e.g., complete assigned alpha and beta testing applying thoughtful scenarios, review and test interface changes, calculation results and help features).
• Client Support & Consulting: Assist ProAdmin users by providing expert advice, troubleshooting issues, and documenting best practices.
• Client Engagement: Configure client DB plans using ProAdmin Desktop, ensuring seamless integration and installation, and collaborate with internal teams and clients to manage projects effectively.
• Training: Verify ProAdmin training manual changes, participate in ProAdmin web training development, participate in user training (both onsite and virtually).
• Development & Programming: Participate in the design of ProAdmin enhancements based on user requests, regulatory updates, and technological advancements. If interested, work under the guidance of senior programmers to implement enhancements (ProAdmin uses APL; programming experience is not required).

Qualifications

• Experience in Defined Benefit outsourcing, DB valuation, or a related software testing/QA role.
• Expertise in DB plan document interpretation and setup.
• Working knowledge of actuarial concepts and benefit calculations (e.g., data storage, retrieval, and updates; user interface development; output of results; software updates).
• Experience with DB administration workflows in outsourcing and client environments.
• Previous experience with development of general benefit calculation tools.
• Expertise in creation of participant forms and letters.
• Knowledge of current US defined benefit administration rules, regulations, and calculations.

Requirements

• Ability to independently test and validate benefit calculations generated by ProAdmin’s tools.
• Strong mathematical and logical problem-solving abilities.
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Project).
• SQL or database experience is an asset.

Benefits

• Full-time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
• The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays, and 2 personal holidays per year.