[Hiring] Premium Client Solutions Specialist @Care.com

Role Description

We are seeking a dedicated and highly skilled Premium Client Solutions Specialist to join our team providing exceptional support to our valued clients. In this role, you will be responsible for resolving client inquiries and issues efficiently and effectively, ensuring a positive and seamless experience. You will be a key point of contact for our clients, demonstrating empathy, problem-solving skills, and a commitment to providing top-tier service.

• Issue Resolution & Troubleshooting: Promptly and accurately address client inquiries and resolve issues related to our products or services.
• Inbound Communication Management: Respond to client calls, emails, and other communication channels in a professional and timely manner.
• Detailed Record Keeping: Accurately document all client interactions and issue resolutions in our CRM system (Salesforce preferred).
• Information Provision: Provide clear and comprehensive information to clients regarding our products, services, and policies.
• Escalation Management: Escalate complex issues to appropriate internal teams while maintaining clear communication with the client.
• Process Adherence: Adhere to established service level agreements and company procedures to ensure consistent and high-quality support.
• Client Feedback Collection: Gather client feedback and identify opportunities for service improvement.
• Team Collaboration: Work collaboratively with team members to ensure efficient workflow and knowledge sharing.
• Maintain Performance Standards: Meet or exceed performance metrics related to call handling time, resolution rates, and client satisfaction.

Qualifications

• Proven Customer Service Experience: Minimum 5 years of experience in a customer service role, preferably in a fast-paced environment.
• Excellent Communication Skills: Strong verbal and written communication skills with the ability to explain complex information clearly.
• Problem-Solving Ability: Demonstrated ability to analyze problems, identify solutions, and implement them effectively.
• Empathy and Patience: Ability to understand and address client concerns with empathy and patience.
• Detail-Oriented: Strong attention to detail and accuracy in documenting client interactions and issue resolutions.
• Technical Proficiency: Proficiency in using CRM systems (Salesforce preferred), Google suites and other relevant software applications.
• Team Player: Ability to work effectively in a team environment and contribute to a positive work culture.
• Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Requirements

• Role Type: Temp/Contract - 6 Months
• Position Hours: Monday - Friday 10:30am - 7:00PM CT
• Work Environment: Remote - local to Dallas is highly preferred
• Salary Range: $24 - $26/hr.

Benefits

• Health insurance coverage
• Life and disability insurance
• A generous 401K employer matching program
• Paid holidays
• Paid time off (PTO)