[Hiring] Senior IT Transition Manager @Sparix Global.

Role Description

We are looking for an experienced Senior IT Service Transition Manager to manage the end-to-end transition of IT projects from delivery into steady-state service operations. The ideal candidate will have a minimum of 8 years of IT experience, with at least 5 years specifically in ITSM and service transition roles, and proven hands-on expertise with ServiceNow CSDM configuration. This is a specialist contract role requiring someone who can independently own multiple transitions simultaneously across a multi-OpCo, multi-BU enterprise IT environment, coordinate with senior stakeholders, and ensure full operational readiness before any service goes live.

Key Responsibilities

• Initiate Phase
  • Complete Service Size Estimation to define timelines, lead time, and budget in collaboration with Project Manager or Product Owner.
  • Validate Architecture Landscape via PSA and ensure Business Case includes Transition to Service Operations (TtSO) and RUN costs.
  • Ensure non-functional requirements (system performance, availability, security, vendor compliance) are identified and addressed upfront.
• Prepare and Plan Phase
  • Use the Validation Checklist to maintain a complete overview of all steps required for a successful transition.
  • Create and manage a full stakeholder overview across all parties involved.
  • Produce required documentation using defined templates: Service Design, Support Model, and Taxonomy.
  • Coordinate with PSA to obtain the Application Landscape overview.
• Execute Phase
  • Set up the CSDM model in ServiceNow, including full Configuration Item (CI) configuration.
  • Create Support Scenarios overview where required.
  • Configure Service Requests in ServiceNow as applicable.
  • Coordinate support contracts with vendors and suppliers where applicable.
  • Facilitate hypercare setup by the project team where required.
  • Involve support parties in lessons learned handover sessions.
• Closure Phase
  • Obtain formal final RUN sign-off from the Service Delivery Manager (SDM).
  • Obtain formal final RUN sign-off from the Product Owner (PO).
  • Obtain approval from all relevant support parties, including the Service Desk, confirming readiness to begin Service Operations.
  • Finalize the Service Catalogue site with all relevant documentation and upload final deliverables to the GSO Service Catalogue.
• Meetings and Governance
  • Plan and facilitate Alignment Meetings with Project Teams, Product Owners, and other stakeholders.
  • Run the Kick-Off Meeting for Transition to Service Operations, informing all support parties and stakeholders.
  • Conduct Knowledge Transfer sessions (technical or operational) from project teams to support parties.
  • Facilitate Dry Run meetings to confirm readiness of all key support parties before go-live.
• Ongoing Operational Responsibilities
  • Oversee and manage decommissioning of retired services.
  • Support keeping the Service Catalogue and Service Design documents current and accurate.
  • Periodically validate support governance structures with relevant stakeholders.
  • Drive support model awareness among stakeholders across the organization.

Qualifications

• 8+ years of total IT experience.
• 5+ years specifically in IT Service Transition (ITSM, CSDM) or Service Delivery roles.
• Minimum 3 independently managed end-to-end service transitions.
• Hands-on ServiceNow experience, specifically CSDM and CI configuration (not just user-level familiarity).
• Proven experience writing Service Design documents, Support Models, and managing Service Catalogues.
• ITIL v4 Foundation certified (minimum).
• Experience coordinating with multiple stakeholders simultaneously across project and operations teams.

Requirements

• 5+ years in service transition / project-to-ops handovers.
• Hands-on CSDM configuration, CI setup, Service Requests.
• ITIL v4 Foundation minimum; Practitioner/Managing Professional preferred.
• Experience writing Service Design docs, Support Models, GSO Catalogue.
• Multi-OpCo, multi-BU coordination across senior stakeholders.
• Support contract coordination with external vendors.

Benefits

• Competitive salary.
• Remote work flexibility.
• Opportunities for professional development.