[Hiring] Senior Customer Operations Program Manager @CDK Global

Role Description

The Delivery Program Manager is responsible for supporting the planning, coordination, execution, and successful delivery of strategic programs and projects across the organization. This role partners closely with cross-functional teams, including Product, Engineering, Marketing, Sales, Customer Operations, and other business functions, to ensure initiatives are aligned with organizational priorities and deliver measurable business value.

The Program Manager will manage multiple priorities, establish clear program plans and governance, track progress and performance, proactively identify risks and dependencies, and provide transparent reporting to stakeholders and leadership. Success in this role requires strong organization, communication, problem-solving, relationship management, and the ability to navigate changing priorities in a fast-paced environment.

Qualifications

• Preferred: PMP or other relevant certification is a plus.
• Strong knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., MS Project, Jira, Trello).
• Excellent communication, interpersonal, and leadership skills.
• Ability to analyze complex data and make informed decisions.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of project management principles is a plus.
• Ability to work well in a team-oriented environment.
• Eagerness to learn and take on new challenges.
• Detail-oriented with the ability to manage multiple priorities.
• Eagerness to learn and grow within a program management career.
• Familiarity with Agile methodologies is a plus.

Requirements

• Bachelor’s degree in Business, Program Management, or a related field; Master’s degree preferred.
• 3-5 years of experience in program or project management, with a proven track record of successfully delivering projects.

Benefits

• Compensation: $90,000 - $105,000
• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401K Matching Program.
• Tuition Reimbursement.