[Hiring] Project & Services Coordinator @Insource Software Solutions

Role Description

The Project & Services Coordinator supports the successful transition, administration, execution, and closeout of professional services projects. Once a client has decided to proceed with a project, this role helps move the engagement from order through execution by coordinating with the InSource sales team, delivery resources, and client stakeholders.

The Project & Services Coordinator works with internal and client teams to:

• Understand project schedules and resource requirements.
• Align appropriate professional services resources.
• Establish project infrastructure.
• Communicate execution plans to the appropriate stakeholders.

Throughout project execution, this role:

• Tracks progress and helps maintain accurate time, financial, resource, and performance data within InSource systems.
• Supports project closeout, performance reporting, invoicing coordination, and the transition of relevant information to other InSource teams.

Success in this role requires:

• Strong attention to detail.
• Excellent interpersonal and communication skills.
• Analytical thinking.
• Effective resource coordination.
• A desire to continuously develop a diverse operational and technical skill set.

Qualifications

• Strong attention to detail with excellent organizational and follow-through skills.
• Strong analytical, critical-thinking, and troubleshooting capabilities.
• Ability to analyze financial, labor, time, and other resource information to support effective decision-making.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to coordinate effectively across Sales, Client Services, Delivery, Client Success, and client teams.
• Strong project administration and coordination skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Excel and other Microsoft 365 business applications.
• Ability to maintain accurate project, financial, resource, and performance information.
• Strong initiative with the ability to anticipate, plan for, and resolve issues.
• Self-motivated approach to continuous learning and professional development.
• Ability and willingness to share knowledge and support the success of others.
• Strong professional judgment and discretion, with consistent attention to company data privacy and confidentiality.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Familiarity with manufacturing and industrial environments is preferred.
• Experience with NetSuite ERP is preferred.
• Experience with Smartsheet project management software is preferred.

Requirements

• Bachelor's degree from a four-year university, preferably in a technical discipline, or an equivalent combination of demonstrated skills, education, and relevant work experience.
• 2–5 years of relevant professional experience.
• Professional services-based administrative or project coordination experience.
• Demonstrated experience running, analyzing, and improving financial, labor, and resource reports.
• Demonstrated analytical, critical-thinking, and troubleshooting experience.
• Experience supporting project setup, resource coordination, project tracking, or project closeout activities is preferred.
• Experience supporting estimating, proposal development, invoicing, or services operations is beneficial.
• Experience training others and supporting team development is preferred.
• No direct supervisory responsibility.
• Ability to work in a general office or home-office environment and participate in video meetings as required.
• Ability to perform work that may involve standing, walking, climbing stairs, light lifting, sitting, and occasional exposure to elevated noise levels.
• Ability to travel occasionally for business as required.

Benefits

• Opportunity to work at the forefront of technology and innovation.
• Chance to make a significant impact on our business.
• Help customers across various industries achieve their digital transformation goals.