[Hiring] Program Manager, Payments @PayIt

Role Description

This role owns end-to-end delivery of complex technology implementations for public-sector clients. You own the program plan, schedule, governance, deliverables, and testing from kickoff through go-live and into steady-state operations. The work spans internal teams, client stakeholders, and partner organizations, so cross-party alignment, schedule discipline, and early escalation are core to success.

What You’ll Be Doing

• Implementation
  • Program planning: Author the program management plan and secure client approval. It covers scope, staffing, controls, escalation, change management, risk, quality, readiness, and invoicing.
  • Master scheduling: Baseline and maintain the integrated schedule and critical path. Keep it aligned with dependent teams and partners, and manage changes through formal approval.
  • Reporting and governance: Produce recurring status reports and run the client governance cadence, including agendas, minutes, and action tracking.
  • Deliverables: Drive approval of required program plans (e.g., security, continuity, testing, data migration, transition), plus SOPs and training materials.
  • Testing: Lead the test and acceptance lifecycle from integration through user acceptance and formal sign-off. Own defect tracking and issue resolution.
• Post Go-Live
  • Release and change control: Maintain release, change, and maintenance processes, including client communication for planned work.
  • Performance and incidents: Deliver service-level reporting, lead root cause analysis for significant incidents, and track corrective actions to closure.
  • Client cadence and growth: Support business reviews and issue management, and scope new client-requested work.

Qualifications

• 7+ years of program or project management, including multi-year public-sector implementations with formal milestone approvals and change control.
• Experience delivering payments or financial technology programs, such as payment processing, transactions, payment data, settlement, and reconciliation.
• Experience coordinating delivery across multiple teams or vendors, including integration and acceptance testing.
• Proficiency with scheduling and work-tracking tools.
• Working knowledge of data security and privacy requirements (e.g., PCI DSS, PII).
• Clear writing at a formal deliverable standard and comfort presenting to executive stakeholders.
• Able to pass a comprehensive background check including comprehensive identity verification, criminal history check, and counter-terrorism screening.

Requirements

• PMP or PgMP certification (Bonus Points).
• Experience delivering under state or local government contracts (Bonus Points).
• Familiarity with payment industry rules (e.g., NACHA, card networks) (Bonus Points).

Benefits

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
• You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt.
• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
• We #payitforward with our corporate volunteer program, serving the communities where we work and live.
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.