[Hiring] Program Manager @Optiv

Role Description

The Program Manager manages engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of program and budget status, and managing issues to resolution.

• Responsible for the program health over the entire program life cycle (on-boarding, service activation, service continuation, renewal, decommission).
• Onboards the program team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure timely completion of projects and programs.
• Builds trusting relationships with clients through the delivery of successful outcomes in alignment with Optiv’s commercial commitments.
• Oversees all program activity with key client engagements across Advanced Fusion Center (AFC).
• May lead other contributors to program engagements such as Client Engagement Specialists, Project Managers, and Subject Matter Experts.
• Integral in building relationships with client counterparts or key points of contact.
• Contributes to business development efforts by identifying new opportunities and collaborating with account leadership to support business growth with the client.

Qualifications

• BA or BS in Computer Science, Management Information Systems, Engineering, Business or related field.
• 4+ years of experience in a client-facing Program, Project or PMO role within a professional services organization, with emphasis on information security projects and programs.
• Demonstrated program management expertise and success managing cross-capability engagements across multiple clients.
• Superior analytical and problem-solving skills required.
• Strong influential skills, customer-focused program leadership capabilities.
• Management of information security engagements or operations required.
• Expert level experience with Program Management methodologies, best practices, and tools.
• Experience interfacing with both clients and internal business partners required.
• Excellent written and verbal communication skills required including making clear and concise presentations to various audiences with an executive presence.
• Outstanding time management and organizational skills required.
• Ability to work independently with limited supervision required.
• Significant experience as a consultant providing security expertise to clients preferred.
• Current knowledge of security threats, solutions, security tools and network technologies strongly desired.

Requirements

• Drive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight.
• Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.
• Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments.
• Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.
• Accountable for driving timelines by creating and maintaining schedules, understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time.
• Demonstrate expert-level knowledge of Program Management best practices, process and supporting systems to drive client outcomes.
• Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client.
• Ensure a common understanding by setting expectations in accordance with the Program Delivery Plan.
• Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.
• Lead the composition of program delivery schedules, resource models and granular execution plans.
• Take proactive steps to protect Optiv’s best interests while balancing Customer expectations and scope of work.
• Act as a single point of contact for customers throughout the client engagement lifecycle.
• Communicate client concerns, questions and conflicts to internal stakeholders and take necessary actions to resolve challenges.
• Assign tasks to program team members and ensure timely completion or adequate escalation.
• Generate and distribute program reports and lead program meetings to disseminate information to the program team and stakeholders.
• Proactively monitor and report on engagement budget, margin and engagement resource variance to plan.
• Work closely with sales and account teams, demand and solution teams to scope program solution design, tools and reporting.
• Analyze, report, and disseminate program status reports to Practice Leadership.
• Provide support across the AFC portfolio to address at-risk engagements and escalations where necessary.
• Maintain awareness of emerging technologies and applicable program management techniques and tools.
• Manage multiple multi-year engagements.
• May lead or contribute to efforts in the development of business unit reporting, department or operational standards and framework procedures, financial analysis, communication, and/or strategic planning activities.
• Assist in documenting case studies, requirements documents, procedures and lessons learned.
• Perform other duties as assigned.

Benefits

• A company committed to our inclusive value through our Employee Resource Groups.
• Work/life balance.
• Professional training resources.
• Creative problem-solving and the ability to tackle unique, complex projects.
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable).