[Hiring] Director, Project Management & Resource Operations @Logicalis

Role Description

The Director, Project Management and Resource Operations provides strategic leadership for the Project Management Office and Resource Management Office supporting Logicalis Professional Services. This role is accountable for building a scalable delivery operating model that improves project predictability, customer experience, portfolio visibility, financial performance, and resource utilization.

This leader ensures customer commitments are delivered on time, within scope, and aligned to expected business outcomes. The Director drives delivery governance, portfolio health, resource orchestration, risk management, and continuous improvement across complex professional services engagements. The role uses data, automation, and AI-enabled capabilities to improve decision-making, identify risks earlier, reduce administrative burden, protect project margin, and enable proactive business leadership.

As a senior Services leader, this position serves as the executive escalation point for significant delivery, customer, financial, and resource risks. The Director partners closely with Professional Services, sales, finance, practice leadership, delivery teams, and customer stakeholders to ensure consistent execution, stronger accountability, and a more scalable, customer-obsessed delivery model.

Qualifications

• Bachelor’s Degree in a related field.
• 12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations.
• 7 or more years of leadership experience, including responsibility for managers and geographically distributed teams.
• Demonstrated experience leading a PMO, RMO, professional services operations function, or comparable delivery organization.
• Proven responsibility for project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement.
• Experience leading complex technology programs involving contractual, budgetary, resource, vendor, and customer-accountability requirements.
• Demonstrated success improving project predictability, customer experience, margin protection, operational scalability, and executive visibility.
• Working knowledge of professional services commercial models, including fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted delivery.
• Strong executive communication skills and experience working with senior customer and internal leadership.
• Project Management Professional (PMP) or equivalent project/program management certification preferred.
• PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management certification beneficial.

Requirements

• Customer obsession and ownership mindset.
• Financial and commercial acumen.
• Portfolio-level judgment and executive decision support.
• Ability to translate strategy into scalable operating processes and measurable outcomes.
• Exceptional communication, influence, negotiation, and conflict-resolution skills.
• Ability to lead organizational change and increase adoption of new processes, platforms, and ways of working.
• Strong analytical capability with a disciplined approach to metrics, data quality, forecasting, and continuous improvement.
• Ability to attract, develop, hold accountable, and retain high-performing talent.

Benefits

• Salary Compensation Range: $150,000 - $172,500 + Bonus

Supervisory Responsibilities

Directly supervises PMO Team Managers and Project Managers in Project Management Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include:

• Interviewing, hiring, and training employees;
• Planning, assigning, and directing work;
• Appraising performance;
• Rewarding and disciplining employees;
• Addressing complaints and resolving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.