[Hiring] Director of Project and Program Management @JLL

Role Description

The PMO Lead owns and operates the Technical Project Management Office (TPMO) within Workplace Management Technology, leading a team of Project and Program Managers who deliver the software and platform roadmap. This role is the delivery backbone of WPMT product development:

• Owns how work is prioritized, sequenced, tracked, and shipped once it has entered the delivery pipeline.
• Ensures rigor in the discipline of capturing ROI and business value at the requirements stage.
• Directly manages the PjM/PgM team and is responsible for operating mechanics (prioritization frameworks, delivery tracking, status reporting).
• Models and leads AI-driven ways of working by using AI tools to increase efficiency.

Qualifications

• 7-10+ years of experience in project/program management.
• 3+ years leading a PMO or a team of project/program managers, ideally in a technology or software delivery organization.
• Demonstrated experience owning backlog/portfolio prioritization frameworks and delivery governance at scale.
• People management experience: performance management, coaching, and team development.
• Strong command of SDLC/Agile delivery models.
• Excellent executive communication skills.
• Rigorous, detail-oriented, and comfortable holding a team accountable to process and data quality.
• Hands-on fluency with AI tools.

Requirements

• Own the prioritization and sequencing framework for the product development backlog.
• Own end-to-end delivery tracking across all active initiatives.
• Design and enforce the discipline for capturing ROI, business case, and value assumptions during requirements/intake handoff.
• Continuously improve delivery operating mechanics.
• Represent the PMO in leadership and governance forums.
• Partner closely with Product Management and Product Operations.
• Build trusted relationships with Product, Engineering, and business stakeholders.
• Own portfolio-level reporting with a bias toward source-verified data.
• Identify systemic delivery bottlenecks and drive process fixes.
• Personally adopt AI tools to improve productivity.
• Lead AI adoption across the PjM/PgM team.
• Champion AI-enabled ways of working with broader delivery stakeholders.
• Balance AI-driven efficiency gains with data integrity and governance.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.