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Project Management
Director, Professional Services PMO
@Cayuse
[Hiring] Director, Professional Services PMO @Cayuse
Mar 26, 2025 - Cayuse is hiring a remote Director, Professional Services PMO. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Cayuse’s Director of Professional Services PMO is a customer-facing role that oversees the Project Management Office (PMO) team with a primary focus on direct interaction with clients, ensuring project delivery aligns with their needs, managing expectations and risk, and actively collaborating to achieve successful outcomes throughout the project lifecycle.
- Establish PMO processes, standards, and communication strategies that prioritize customer satisfaction and profitability.
- Build strong relationships for lifecycle adoption.
Responsibilities
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Client Relationship Management:
- Build and maintain strong relationships with key client stakeholders, understanding their business objectives and priorities.
- Proactively communicate project progress, risks, and potential issues to clients, providing timely updates and addressing concerns.
- Conduct regular client meetings to ensure alignment on project goals and deliverables.
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Project Management Oversight:
- Lead the PMO team in managing project execution, ensuring adherence to established methodologies, timelines, and budgets.
- Monitor project performance through key metrics, identifying areas for improvement and implementing corrective actions.
- Facilitate project planning, risk management, and change control processes with a focus on customer impact.
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PMO Development and Implementation:
- Design and implement customer-centric PMO processes, including standardized reporting, communication channels, and project governance frameworks.
- Develop and maintain project management tools and templates to streamline client engagement and project delivery.
- Ensure the PMO team is adequately trained on project management methodologies and client-specific requirements.
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Stakeholder Alignment:
- Collaborate with internal teams (sales, development, operations) to ensure seamless project handoffs and customer satisfaction.
- Communicate project status and key decisions to relevant stakeholders within the organization, maintaining transparency.
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Business Development Support:
- Participate in pre-sales activities, providing project scope definition and cost estimations to potential clients.
- Contribute to proposal development, highlighting the value proposition of the company's project management capabilities.
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Team Leadership:
- Contribute to an inclusive work environment by valuing diverse perspectives, communicating positively, and appropriately involving others in the work.
- Promote an inclusive work environment by valuing employee differences and contributions, providing opportunities for employees to be heard, and ensuring decisions that affect the team are transparent and equitable.
- Hiring, training, coaching, and mentoring top talent.
- Establish employee performance goals, provide regular feedback and formal performance evaluations, develop and reward talent.
- Motivate and inspire employees to higher levels of engagement, productivity, and personal achievement.
Qualifications
- Master’s degree in Business Administration, or related field required.
- A minimum of 10 years of project management experience preferred.
- PMP or PgMP highly desired.
- Expert-level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology – PPM).
- Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables.
- Demonstrated leadership ability to establish and manage a high-performance team.
- Motivated to build relationships at executive levels with technology, solutions, customers and vendor groups.
- Ability to influence without authority.
Requirements
- Proven experience managing complex projects within a customer-facing environment.
- Demonstrable understanding of project management methodologies (Agile, Waterfall) and best practices.
- Experience using Project Services Automation (PSA) software, preferably Certinia, aka Financial Force.
- Excellent communication and interpersonal skills, adept at building rapport with clients at all levels.
- Ability to prioritize and manage multiple projects simultaneously while maintaining high quality standards.
- Strong analytical skills to identify trends, assess risks, and make data-driven decisions.
- Experience in developing and implementing PMO frameworks, tools, and reporting mechanisms.
- Budget, cost and profitability management skills. Knowledge of resource management tools.
Benefits
- Competitive Medical Benefits (PPO + HSA available)
- Vision, Dental, Short-Term Disability fully covered by Cayuse
- Unlimited PTO + Holidays + Flexible Work Schedule
- Remote Work Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
- Quarterly Wellness Reimbursement
- Remote Work Environment, supporting the Ultimate Employee Experience
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
