[Hiring] Operations Manager @Barkbus
Mar 28, 2025 - Barkbus is hiring a remote Operations Manager. 💸 Salary: $90k base + 10% bonus. 📍Location: USA.
Role Description
Simply put - you love building teams, managing people, creating operational efficiencies and you love dogs! The role is a great blend of leadership and business performance management. As a Grooming Operations Manager (GOM) at Barkbus, you will be responsible for building, growing, inspiring, and empowering a fantastic team of Barkbus Pet Stylists within your designated territory. The GOM will ensure that all Pet Stylists are prepared and equipped to deliver world-class grooming and customer service each and every day.
The ideal candidate understands how to empower and inspire while creating a healthy and positive environment for Pet Stylists to work in. You lead from the front by creating and implementing strategies and processes to achieve success for your territory. You mix your business acumen with your passion for operational excellence to simplify processes and enhance the performance of the territory. You are a dog-lover at heart, are both strategic and hands-on, and are excited by the challenge of building a start-up.
Role & Responsibilities
- Accountable for team performance of 20+ Pet Stylists including but not limited to attendance, productivity, rebooking, and customer experience.
- Leverage data and operational metrics to assess performance, identify trends, and implement improvements that drive key business outcomes.
- Drive safety, efficiency, and effectiveness in all aspects of grooming operations including mobile services and hub inventory.
- Act as the primary point of contact for day-to-day service and scheduling escalations to ensure the customer experience is always world-class.
- Own customer experience for the territory and work directly with pet parents to ensure the quality of service is as expected.
- Prioritize ongoing training, development, and engagement for Pet Stylists.
- Develop and maintain productive relationships with internal cross-functional teams.
- Embody the Barkbus core values and ensure Pet Stylist accountability towards them.
- Other engaging ad-hoc duties and projects may be assigned.
Qualifications
- Must be both a people and dog lover!
- Minimum 5 years of experience leading teams with at least 2 years leading teams of 10+ employees.
- Strong proficiency in Excel/Google Sheets, with demonstrated experience using data to track KPIs, optimize operations, and inform strategic decision-making.
- Experience working in a dynamic and fast-paced startup environment.
- Experience with performance management of employees.
- Business acumen, knowledge of managing P&L and business growth.
- Ability to quickly learn and become proficient with company tech systems.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to adapt to the needs of a changing and growing organization.
- Pet or mobile service-related experience is a plus.
Compensation & Benefits
- Competitive Base Salary: $90K
- Annual bonus target of 10% base salary.
- Stock options upon required tenure.
- Comprehensive medical, dental, and vision insurance.
- Retirement Savings Plan to support your future.
- Pet Insurance to keep your furry friends healthy.
- Monthly cell phone stipend to stay connected.
- ClassPass membership to support your fitness and wellness goals.
Equal Opportunity
Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.
Similar Remote Jobs
More jobs at Barkbus
-
Sales / Business $6-9 per hour Latin America (LATAM), PhilippinesMar 29, 2025
-
Project Management $120k - $135k USAMar 29, 2025
More Project Management jobs
-
Project Management competitive salary and bonus structure USAApr 01, 2025
More jobs in USA
-
Sales / Business $120,000 - $320,000 ote USAApr 01, 2025
-
All others $120,000-$130,000 per year USAApr 01, 2025
Kickstart Your Job Search
Unlock 54,594 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$90k base + 10% bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
