[Hiring] Analytics and Projects Team Supervisor @State of Washington

Role Description

This supervisor supports the work of the Apple Health Services and Operations (AHSO) division by analyzing legislation, performing continuous improvement, and developing strategies to leverage resources that enable division staff to meet each of their program’s goals. This position supervises the work of management analysts that support the operational needs of AHSO.

Key Responsibilities

• Serves as the project manager on projects that span the division and serve the Medicaid client and provider populations.
• Facilitates large internal and cross-divisional stakeholder workgroups to improve operational processes and the customer or user experience.
• Coordinates statewide projects to operationalize changes to health care policy or systems that improve access to Medicaid, or efficiency and quality of eligibility determinations.
• Facilitates process improvement projects across the division.
• Acts as legislative coordinator for the division; supports the coordination, tracking, and completion of division bill analysis.
• Identifies impacts, concerns, and risks of proposed legislation on division activities and Medicaid clients and providers.
• Provides expert consultation to senior level management staff in developing strategies for the use of resources, defining departmental needs and priorities, organizational change, long range planning, and setting goals and objectives.
• Identifies problems and analyzes operating deficiencies or difficulties, providing management with recommendations.
• Plans, assigns, and reviews the work of staff for successful achievement of objectives.
• Evaluates employee performance and prepares performance appraisals.
• Assesses training needs of staff and arranges for or provides instruction.

Qualifications

• Process Improvement: Led evaluation and improvement of programs, business processes, or customer service delivery.
• Strategic Thinking: Utilized qualitative and quantitative data to make decisions about program direction.
• Project Leadership: Confident leading projects that have high impact and are highly visible within the organization.
• Team Leadership: Adept at setting team direction, guiding others’ work, and managing competing priorities.

Requirements

• Supervisor Experience: At least one year of supervisory experience.
• Enterprise Process and Organizational Improvement: Demonstrated ability to lead major evaluations of programs, organizational structures, business processes, or service-delivery models.
• Enterprise Performance and Data Strategy: Established or led analytical and performance-management approaches that integrate complex quantitative and qualitative information.
• Major Project and Initiative Leadership: Led highly complex, cross-functional, or enterprise-wide projects and initiatives.
• Expert-Level Strategic Analysis: Led highly complex, unprecedented, sensitive, or enterprise-level analyses.
• Strategic Problem Solving and Executive Decision Support: Evaluated high-risk or organization-wide issues and developed strategic alternatives.
• Strategic Policy and Impact Analysis: Evaluated complex or emerging laws, rules, policies, standards, and strategic initiatives.
• Executive Consultation and Communication: Served as a subject-matter expert and trusted advisor to senior or executive leadership.
• Strategic Leadership and Organizational Influence: Led cross-functional analytical efforts and influenced organizational direction.

Preferred Qualifications

• Demonstrated proficiency leading projects from start to finish.
• Experience with HealthPlanFinder, ACES, ProviderOne, ServiceNOW, Avaya Workplace, CMS Supervisor, SharePoint, and PowerBI.
• Expert guidance and direction to staff and teams, cultivating a culture of high performance and continuous improvement.
• Demonstrated knowledge of customer service delivery for Medicaid clients and providers.
• Proficiency with Microsoft Office Suite (especially Excel, Word, and PowerPoint).
• Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent.
• Ability to apply human-centered design principles to business processes and systems.
• Experience developing comprehensive communication strategies.
• Ability to assign, instruct, and coordinate the work of professional staff.
• Nine (9) years of a combination of experience and/or higher education.
• Education in business administration, public administration, law, public health, health administration, or a related field.

Benefits

• Remote work and flexible schedules.
• Medical, dental, vision, and basic life insurance.
• Paid vacation, sick leave, and 12 paid holidays.
• Paid Family and Medical Leave (PMFL).
• Retirement options to plan for the future.
• Training and professional development opportunities.
• Employee wellness programs.

Application Directions

To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:

• Cover letter: describing your qualifications for this specific position.
• Resume: that details your applicable experience and education.
• Three (3) professional references: References must be entered directly into the designated references section of your application.