[Hiring] Supervisor, Manheim Mobile Inspections @Cox Enterprises

Role Description

The Manheim Mobile Inspections Supervisor reports to the Manager and is responsible for the effective leadership and supervision of a team of Mobile Inspectors in a specified geographic territory. The Supervisor’s primary focus is to ensure inspection quality and drive operational efficiency with a team of 10 to 15+ Mobile Inspectors while maintaining a culture of operational excellence and accountability.

• Assist with operational matters concerning mobile inspections, new car inspections, and floorplan audits.
• Ensure inspections and floorplan audits meet quality, productivity, and safety objectives.
• Responsible for recruiting, hiring, onboarding, and training of Mobile Inspectors.
• Ongoing performance management of the team using Lean Daily Management and audits.
• Build and maintain relationships with boundary partners including auctions, sales, and remote dealer services.
• Support and develop the Mobile Inspection team, triaging and escalating field-based challenges as necessary.
• Interact with multiple levels of the organization, requiring a detail-oriented team member who thrives in a fast-paced environment.

Qualifications

• High School Diploma/GED and 5+ years relevant experience in related field.
• One year’s experience in leading teams is preferred.
• Ability to work in a high performance, fast-paced team environment.
• Experience with mobile inspections and/or floorplan audits preferred.
• Previous body shop, mechanical, or estimating experience preferred.
• Displays a general understanding of frame and body repairs and mechanical knowledge.
• Technical and computer proficiency with Microsoft Office suite, scheduling & routing software, and vehicle inspection applications.
• Demonstrated business acumen and analytical skills.
• Self-motivated and can motivate others.
• Excellent organizational skills, customer-focused, proactive, and team-oriented.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to set priorities and solve problems.
• Ability to work with remote supervision, and to supervise remote employees.
• Vision abilities required include close, distance, and depth perception.
• Ability to sit, stand or walk for prolonged periods of time; ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period; ability to lift up to 30lbs.
• Exposure to moderate noise levels; may be exposed to fumes and odors.
• Must have a valid driver’s license and a safe driving record.
• Travel within the region required.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes.

Requirements

• Conduct vehicle inspections and floorplan audits as needed.
• Review work volumes and continuously monitor staffing levels.
• Review team performance against KPIs and LDM metrics; implement tactical plans with guidance from Mobile Inspections Manager.
• Coach, develop, and empower team members, creating a cohesive team environment.
• Procure, distribute, and track company equipment.
• Visibly demonstrate a commitment to safety by following all safety and health procedures.
• Conduct regular performance reviews for all direct reports in coordination with the Mobile Inspection Manager.
• Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned.

Benefits

• Flexible vacation with pay as deemed consistent with duties and company needs.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for personal or family wellness.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.