[Hiring] Senior Product Manager @Arctic Wolf

Role Description

One of Arctic Wolf’s key strategic initiatives is to drive substantial growth in the SMB & mid-market sectors through our Managed Service Provider (MSP) business. The Senior Product Manager for MSP will play a key role in defining and executing the MSP product strategy.

This role is responsible for helping to identify, prioritize, and deliver the products, platform capabilities, and operational experiences that enable MSPs to efficiently purchase, deploy, manage, operate, and scale Arctic Wolf services across their customer base.

You will partner closely with Architecture, UX, and cross-functional Product, Engineering, and Platform teams, while collaborating with most teams across the broader organization, including Channel, Sales, BizApps and Operations, Marketing, Concierge, Onboarding, Finance, Pricing & Packaging.

The scope of this role spans both customer-facing capabilities and foundational platform investments, including:

• Multi-tenant administration
• Self-service customer lifecycle management
• Pooled licensing
• Usage billing
• Reporting
• API integrations
• Hierarchy management
• Access controls
• Other services that enable Arctic Wolf's MSP business to scale

We are looking for someone who enjoys frequent customer and partner engagements, and is a confident, articulate, and professional communicator who can build credibility quickly, lead productive discussions, and represent Arctic Wolf effectively with customers, partners, and executive stakeholders.

This is a highly visible external-facing role responsible for helping to drive the MSP product strategy, customer outcomes, and business growth within one of Arctic Wolf's most important market segments.

LOCATION: This role is open to Remote-USA, Remote-CAN, Hybrid-Eden Prairie-MN-USA, Hybrid-Waterloo-ON-CAN. In order to align with global collaboration needs, ideal candidate time zones are Central, Eastern, or Atlantic.

Qualifications

• 4+ years of Product Management experience in SaaS, cloud, cybersecurity, platform, or enterprise software.
• Experience project managing and leading complex, cross-functional initiatives involving multiple stakeholders, organizations, and technical teams.
• Experience working closely with software engineering, architecture, and UX teams throughout the product development lifecycle.
• Exceptional communication skills, with the ability to engage and influence audiences ranging from engineering to executive leadership.
• Bachelor's degree or equivalent practical experience.

Requirements

• Experience working with MSP channel partners or partner-led business models.
• Experience within cybersecurity, IT operations, cloud infrastructure, or enterprise software industries.
• Experience building platform products, multi-tenant systems, and administrative experiences.
• Experience partnering with customer-facing organizations, including Sales, Channel, Customer Success, Marketing and Support teams.
• Exposure to product pricing & packaging, licensing, or go-to-market strategies.
• Experience managing or mentoring.

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• 401(k) contribution and matching
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave