[Hiring] Test Operations Associate @Acuity Insights

Role Description

Help make higher education tests run smoothly, and the operation behind them smarter. As our Test Operations Associate, you’ll help run the operation behind our Test Support Agents (TSAs), the people who support applicants during live tests. You’ll build rosters, coordinate coverage, track availability and training, answer questions, and help make sure payments are accurate and on time.

There’s also plenty of opportunity to make our processes better. If you’re someone who notices the spreadsheet that takes too many steps, information being entered twice, or a repetitive task that could be automated, you’ll have room to do something about it here.

You’ll learn our operation from experienced teammates while bringing your own ideas and experience from the start. As your knowledge grows, you’ll take on more complex rostering and resourcing decisions, lead live tests, and help create smarter, more scalable ways of working.

You don’t need previous experience in test operations or higher education. Your experience might come from:

• Operations
• Customer support
• Administration
• Hospitality
• Education
• Events
• Logistics

What matters is what you’ve learned from that experience: how you organise work, solve problems, support people, improve processes, and follow through on the details.

Qualifications

• Organised and dependable
• Notices details that others might miss
• Enjoys figuring things out
• Develops judgement, not just routines
• Has an improvement instinct
• Good with people
• Learns and adapts quickly

Requirements

• Experience coordinating rosters, schedules, events, staffing, logistics, or other work with lots of moving pieces
• Comfortable working with spreadsheets, numbers, payments, invoices, or information that needs to be accurate
• Experience supporting customers, contractors, employees, students, or others who rely on you for clear information and follow-through
• Experience working across multiple systems or tools and keeping information organised between them
• Experience improving a recurring process, documenting a better way of doing something, or spotting unnecessary manual work
• Experience using AI as part of work
• Experience with workforce rostering, contractor operations, live events, test delivery, or higher education could be useful, but none of it is required

Benefits

• Transparent compensation: Starting salary range is $60,000–$70,000 AUD
• 12% employer superannuation contribution
• $3,000 AUD annually for professional and personal development
• Eligibility to participate in Acuity Insights’ Employee Share Option Plan
• Flexibility to take additional time off when needed
• Access to private health insurance or an allowance for mental health and wellbeing
• Remote-first work with company-provided tools and hardware
• Up to $150 AUD per month towards a co-working space

Company Description

Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development. Our work is grounded in a simple idea: people are more than their grades, and potential can be understood and developed, not just measured.

Our Casper situational judgment assessment has been completed by over 1 million applicants and is backed by nearly 20 years of research.

Today, we’re evolving our products to better connect assessment, insight, and development, helping institutions identify potential and support its growth over time.