[Hiring] Senior Operations Manager @Airbnb

Role Description

As a Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team's growth targets. You'll also take on cross-team programs and represent the team in leadership settings, with scope to grow.

• Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.
• Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.
• Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds.
• Manage program budgets and vendor relationships, including selecting external partners as needed.
• Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve.
• Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.
• Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track.

Qualifications

• 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
• Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.
• Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL).
• Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues.
• Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives.
• Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams.
• Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.
• Excellent organizational skills with high attention to detail and quality.

Requirements

• This position is Canada - Remote Eligible.
• This role requires candidates to be based in Canada. This role is not eligible for relocation support.

Benefits

• Base pay range: $122,000 — $128,000 CAD.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.