[Hiring] Chief of Staff to the CEO @NexScale

Role Description

NexScale™ is scaling. We are expanding across Canada, deepening our CRM and platform partnerships, and preparing for new markets. Our strategy is clear. What matters now is executing the right things, in the right order, at pace.

We are looking for a seasoned executive to become the CEO's right hand: our EOS Integrator, who turns vision into execution across the whole company. The CEO sets the vision and leads our most strategic partner and customer relationships. You turn what the market, our partners and our customers need into one clear set of company priorities, and you make sure those priorities are owned, integrated and delivered.

• On the outside: integrate our customers, partners and growth.
• On the inside: integrate technology, product and operations.
• This seat is for someone who has run a company or a major function before, and wants to apply that experience where it moves the needle most: next to the founder, at the moment a new category is being defined.

Qualifications

• A seasoned executive: a former CEO, COO, CPO, general manager or senior functional leader, with 15+ years in software space.
• A track record of scaling companies or major functions, ideally in founder-led, high-growth environments.
• An integrator at heart: you turn strategy into execution across functions, and you hold priorities with calm authority.
• A trusted partner to founders: direct, candid, and invested in their success.
• Fluent with AI agents: you use them every day, build your own workflows with them, and know how to design self-improving loops that make a team better over time.
• Commercially sharp and product-literate: comfortable with revenue, partnerships and customer success, and able to work credibly with engineers on technical trade-offs.
• Experience in B2B SaaS or the wellness, fitness and health space is a plus.

Requirements

• Partner with the CEO to set and hold our quarterly Rocks, informed by what the market, our partners and our customers are telling us.
• Act as the CEO's thought partner and, when needed, her counterweight.
• Lead the operating side of our customer and partner relationships, alongside the CEO.
• Translate priorities into clear owners, milestones and outcomes across technology, product and customer experience.
• Lead the rollout of EOS as the Integrator, alongside the CEO as Visionary.
• Make self-improving loops the default across every function.

Benefits

• Real influence: a direct, daily partnership with a three-time founder and former CTO/CPO.
• Meaningful ownership: an equity stake sized to an executive role.
• A category moment: AI Business Partners for wellness and fitness operators are being defined now.
• Flexibility: fractional to start, fully remote across Canada and the US.
• A strong network: an advisory board of exited founders and senior operators.

Company Description

NexScale™ is an AI Business Partner for wellness and fitness operators. It adds retention intelligence on top of the CRM they already use, without replacing it. NexScale spots members who are slipping away weeks before they cancel, then takes action.

We are an award-winning, AI-native software company founded in 2024 by serial tech entrepreneur Dr. Soodeh Farokhi. We are headquartered in the Greater Toronto Area and proudly built in Canada.

Our mission: scaling wellness and fitness businesses today to power human longevity tomorrow.