[Hiring] Senior People Operations Partner @Shakepay

Role Description

We’re looking for a Senior People Operations Partner to help raise the bar for how People work gets done. This is an opportunity to join a People function with a strong foundation and help shape what comes next. You’ll bring fresh thinking to the systems, processes, and programs that support employees and managers, helping make them more thoughtful, consistent, and scalable as Shakepay grows.

You’ll work across the employee lifecycle, contribute to key People programs, and partner with managers and cross-functional teams on People-related decisions. This is a hands-on senior individual contributor role for someone who enjoys getting into the details, sees opportunities to improve what already exists, and turns good ideas into practical solutions.

Responsibilities

• Take responsibility for the day-to-day operation of core People processes across the employee lifecycle, including onboarding, offboarding, leave, benefits, employee data, documentation, and People systems.
• Design, document, and improve reliable workflows, handoffs, and resources that make People processes easier to navigate and maintain.
• Support the operational delivery of key People programs, including performance and compensation cycles, and help improve how those programs work over time.
• Bring forward clear recommendations, options, tradeoffs, and next steps when the path forward is not obvious.
• Use data, employee feedback, and day-to-day experience to identify risks, patterns, and opportunities for improvement, simplification, and automation.
• Partner with Finance, Legal, Security, Talent, and external vendors on People-related work.
• Help strengthen continuity across the function by creating clear documentation, repeatable processes, and effective backup coverage.

Qualifications

• 5+ years of progressive experience in People Operations, HR business partnering, HR generalist work, or a related People role.
• Experience working independently across multiple People workstreams in a fast-paced, changing, or lean environment.
• Hands-on experience supporting the employee lifecycle and working with People systems, employee data, documentation, and operational processes.
• Experience contributing to performance management, compensation, onboarding, offboarding, policy work, manager enablement or other company-wide People programs.
• Working knowledge of Canadian employment practices and good judgment about when to involve Legal or external advisors.
• A track record of improving processes, creating clearer ways of working, and turning recurring problems into better systems.
• Strong judgment, discretion, communication, and follow-through, including when handling sensitive employee matters.
• The ability to prioritize competing needs, make practical tradeoffs, and move work forward without close supervision.

Bonus Points

• Experience working with modern HRIS, People, workflow, or automation tools.
• Experience using automation or emerging tools to reduce recurring work while protecting confidentiality and accuracy.
• Experience with compensation structures, benchmarking, leveling, or career frameworks.
• Experience supporting benefits renewals or vendor relationships.
• Experience working at a technology company, fintech, startup, or scaleup.
• Experience supporting employees across Canada.
• French fluency or working proficiency.

Benefits

• Every employee has stock options as part of their total compensation.
• Yearly salary assessments.
• Access to health and dental coverage, including health and wellness spending accounts.
• Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• A $2,000 annual budget for courses, certifications, and training to support your career growth.
• 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
• Enjoy a parental leave top up to 100% of your salary for 18 weeks.
• Quarterly team-specific or company-wide offsite to connect with each other.

Salary

The base salary range for this position is $130,000 - $175,000 CAD. Base pay may vary based on factors such as years of experience, skills, and qualifications. Additionally, employees are eligible for equity, pay increases based on performance, benefits including health and dental care, and paid time off.

Inclusivity Statement

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience.

Technology in Hiring

We use technology, including artificial intelligence (AI), to support certain parts of our hiring process. This can include tools that assist with scheduling, application review, candidate communications, and generating interview notes, guides, or summaries so our team can stay focused on the conversation. All hiring decisions are made by our hiring team.

Language Requirement

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.