[Hiring] RelativityOne Operations Lead @ARK Solutions

Role Description

Seeking for an experienced eDiscovery Operations Manager to lead and manage eDiscovery operational services, staff, workloads, quality assurance, and resource allocation. This position will serve as a primary point of contact for government and client stakeholders and will be responsible for ensuring high-quality eDiscovery services are delivered on time and in accordance with contractual, operational, and security requirements. The ideal candidate will have strong experience managing complex eDiscovery operations, working with Relativity/RelativityOne, establishing operational goals, monitoring performance, implementing best practices, and using metrics and benchmarking to drive continuous improvement.

• Manage day-to-day eDiscovery operations, staff, workloads, priorities, and deliverables.
• Plan and manage contractor support for eDiscovery operational services.
• Identify and assign staff based on project requirements, workload, priorities, and available resources.
• Review the work of team members and ensure deliverables meet established quality and contractual standards.
• Develop and monitor short-term and long-term operational goals, milestones, and strategic objectives.
• Monitor workflows and adjust resources and priorities to ensure timely completion of deliverables.
• Establish and maintain Quality Assurance (QA/QC) processes across eDiscovery operations.
• Compile and analyze operational and strategic goals to evaluate program effectiveness.
• Apply appropriate methodologies, models, tools, and management standards to operational activities.
• Identify, evaluate, and implement eDiscovery best practices and process improvements.
• Develop and monitor performance measures, KPIs, operational metrics, and benchmarks.
• Use performance data and benchmarking to support program assessments, audits, management improvements, and policy development.
• Provide regular progress reports, operational metrics, risks, issues, and recommendations to government and client stakeholders.
• Serve as the primary point of contact for government managers and client agency personnel.
• Coordinate technical and data-processing support and obtain additional resources when required.
• Ensure proper security and handling of project materials in accordance with established security procedures.
• Ensure eDiscovery work is delivered on schedule and complies with contractual specifications.
• Support the development and improvement of operational policies, procedures, methodologies, and documentation.
• Promote consistent, efficient, and high-quality eDiscovery practices across projects and teams.

Qualifications

• Demonstrated experience managing eDiscovery staff and complex operational workloads of similar size and complexity.
• Strong experience with staffing, workload management, and resource allocation.
• Experience managing Quality Assurance and Quality Control (QA/QC) processes.
• Experience with eDiscovery operations and litigation support environments.
• Experience with Relativity and/or RelativityOne.
• Experience establishing and monitoring operational goals, workflows, milestones, and deliverables.
• Experience developing and analyzing performance metrics, KPIs, and management reports.
• Experience with benchmarking, performance measurement, and operational assessments.
• Experience identifying and implementing best practices and process improvements.
• Experience supporting program audits, assessments, policy development, and management standards.
• Strong experience communicating with clients, management, and other stakeholders.
• Ability to manage competing priorities and ensure high-quality work is delivered within established deadlines.
• Knowledge of security requirements and procedures for handling sensitive project materials.

Preferred Qualifications

• Experience supporting government agencies or government eDiscovery programs.
• Experience serving as the primary client or government point of contact for eDiscovery operations.
• Experience coordinating technical and data-processing resources.
• Experience developing eDiscovery operational policies, procedures, and standards.
• Certification in an eDiscovery program or related software platform is highly desired.