[Hiring] Operations Systems Analyst @Fulton Bank

Role Description

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA.

The primary responsibility of this role is to lead and enable the execution of department level and or cross-functional initiatives as well as to support and manage systems and related technical projects for various operational business units. Incumbents will lead review current practices and technical specifications in order to support current and future state business objectives. Activities will include:

• Documenting requirements
• Procedure updates
• Process mapping
• Developing and executing testing scripts
• Documenting the testing process
• Collaborating with internal and external stakeholders to resolve systems and processing issues

Required testing will include integration, end-to-end, regression, and user-acceptance for highly-regulated, time-sensitive processing systems. Incumbents will also manage special projects related to department objectives and systems initiatives.

Responsibilities

• Contributes to, organizes, and leads department and potentially cross-functional projects, work streams, and activities related to strategic initiatives of the business unit, department, and potentially bank.
• Establishes performance measures, monitors and analyzes performance metrics to identify and implement performance-based improvements.
• Develops and executes test plans, scripts, and scenarios; documents the testing process in compliance with internal policies and procedures; provides test results reporting to management and vendors; assists in troubleshooting and resolving production issues; manages testing schedule.
• Reviews technical specifications, use cases, and business scenarios; analyzes various systems relationships and dependencies to prevent collateral disruption and ensure critical files are processed as required; provides recommendations for process improvements and systems enhancements.
• Maintains a working knowledge of the business and technical ecosystem for their respective areas.
• Leads and/or supports internal staff with regard to procedures, training, and reporting; resolves escalated systems issues; directs staff and vendors as required.

Additional Responsibilities

• When managing or administering customer-facing systems or technology, troubleshoots issues and guides clients through resolution steps or escalates issues to internal teams as needed; provides accurate and timely responses to client requests, ensuring high levels of client satisfaction.
• When managing or administering customer-facing or sales-focused systems or applications, may work in collaboration with sales delivery and/or client implementation teams to solution and develop client technical and processing requirements, and then implements those requirements within the system or application; may require interactions with clients during requirements gathering.

Qualifications

• Education: Bachelor's Degree or the equivalent experience. Specialty: Business related, Information Systems or other applicable. (Required)
• Experience: 3 or more years software systems testing and implementation in banking, or equivalent combination of leadership, project management, and testing experience. (Required)
• Certifications: Lean and/or Six Sigma certification. (Preferred)
• Certified Test Manager (CTM). (Preferred)

Requirements

• This role may perform other job duties as assigned by the manager.
• Each employee of the Organization, regardless of position, is accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures.
• Ensure that all Compliance Training assignments are completed by established due dates.
• Understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry.

Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $64,700.00 - $107,900.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account depending on the medical plan chosen
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage and maternity and parental leave
• Adoption assistance
• Educational assistance
• A robust wellness program with financial incentives

EEO Statement

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.